Pega Technical Bridge

5 days ago

hyderabad, India beBeePega Full time

Pega DevOps EngineerAbout the Role: Seeking a skilled Pega DevOps Engineer to join our global IT operations team. This critical role ensures the stability, performance, and seamless deployment of enterprise applications built on the Pega platform.You'll serve as a technical bridge between clients and internal teams, ensuring rapid incident resolution, smooth delivery, and continuous improvement of mission-critical systems.Key ResponsibilitiesApplication Support & MaintenanceIncident & Problem Management: Deliver L2/L3 technical support for Pega applications across production, UAT, and development environments. Ensure SLA adherence, proactive communication, and timely resolution.Performance Monitoring & Optimization: Use Pega PDC or similar tools to monitor system health, perform Root Cause Analysis (RCA), and collaborate with developers to implement long-term fixes.System Maintenance: Troubleshoot complex application, integration, and database issues, including query optimization and tuning.Documentation & Compliance: Maintain detailed SOPs, RCA reports, and technical documentationDevOps & Modern InfrastructureCI/CD Pipeline Management: Manage and optimize pipelines using GitLab, Jenkins, or Azure DevOps, tailored for containerized Pega deployments.Containerization & Orchestration: Support Pega Infinity applications in Docker/Kubernetes environments.Infrastructure Management: Configure and maintain servers, integrate web layers, and support cloud platforms.Automation: Build and maintain scripts for deployment, upgrades, and routine operations to minimize downtime.System Upgrades & Patching: Plan and execute Pega platform upgrades and migrations, leveraging container strategies for zero-downtime delivery.Code Management & Deployment: Manage version control and handle RAP deployments across multiple environments.Collaboration: Work closely with Service Desk, NOC/SOC, and Compliance teams to maintain SLA and security commitments.Required Skills & ExperienceTechnical FoundationExperience: 2+ years in Pega Application Support and DevOps operations.Pega Expertise: Strong understanding of Pega Infinity, case management, performance tuning, and system administration. (Pega Certifications - CSA, CSSA - are a plus)DevOps Tools: Hands-on experience with GitLab, Jenkins, Azure DevOps.Cloud & Containerization: Proficiency in Docker, Kubernetes, and cloud-native deployments.Infrastructure: Experience with server configuration, web layer integration, and monitoring tools.Database: Strong SQL skills and RDBMS troubleshooting.Soft Skills & Work EnvironmentClient Engagement: Excellent English communication skills; ability to translate technical topics for non-technical clients.Adaptability: Thrives in fast-paced, multi-tasking, high-pressure environments.Benefits Global exposure to leading Pega deployments across industries. Collaborative environment with DevOps, Compliance, and Security teams. Continuous learning through hands-on cloud and automation projects.

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