Platform Engineer

Job Title :: Atlassian Engineer

Location :: Bengaluru, India (Hybrid)

Must Have:

• Minimum 12 years of relevant experience
• Banking domain experience

Top Skills:

• Atlassian products
• End User Support
• Code Repository Management

Job Description:

Configuration and Maintenance:

• Configure tools to reflect the organization's delivery approach, agile and operational workflows, and reporting requirements as these evolve.
• Integrate Jira and Confluence with other essential tools and systems such as the DevOps toolchain, promoting the integration automation and CI/CD into the software delivery lifecycle.
• Create and configure new projects, schemes, and workflows within Jira, Confluence, Bitbucket, and Jira Service Desk.
• Evaluate and manage the usage of Atlassian add-ons to meet team and business needs.

User Support:

• Assist Project Level Administrators with managing settings and maintaining their projects.
• Provide technical support to end-users through Jira Service Desk, resolving issues and answering inquiries.
• Assist end users with user-specific settings.
• Create and maintain training guides for end users.
• Onboard and offboard colleagues, remaining with our licence limits.

Upgrades and Maintenance:

• Ensures ongoing maintenance, optimization, and support for Jira and Confluence.
• Manage the relationship with the developers, Atlassian
• Plan, schedule, and coordinate Atlassian tools upgrades.
• Ensure smooth maintenance and performance of the Atlassian suite.
• Expected deliverables include:
• Optimized demand pipeline allowing for the redundancy of the Change Tooling Mailbox
• Clear role-based permissions and descriptors
• Self-serve catalogue and user guides
• Optimized access management process

Skill Requirements:

• Proven experience in administering Atlassian products (Jira, Confluence, Bitbucket, Jira Service Desk).
• Familiarity with evaluating and managing Atlassian add-ons.
• Strong problem-solving skills and ability to provide excellent user support.
• Effective communication and collaboration skills.
• Minimum of 5 years of experience working with Atlassian collaboration tools in a technical or support role
• Strong proficiency in multiple tools, especially Atlassian (Jira, Confluence) and GitHub
• Scripting experience preferred to make bulk updates to tools
• Hands-on experience with code repository management (Git, GitHub, and/or GitLab)
• Experience integrating tools through APIs, plugins, or automation platforms
• Understanding of the software development lifecycle (SDLC) and agile methodologies
• Excellent communication and problem-solving skills
• Ability to lead projects independently and work collaboratively across teams
• Detail-oriented, with a focus on user experience and operational efficiency
• Strong product mindset, with a focus on value and data-driven decision-making
• For the role, it will also be important to have familiarity with continuous integration/continuous deployment (CI/CD) tools (e.g. Jenkins, GitHub Actions) and cloud platforms (e.g., AWS, Azure, GCP)

About Ascendion:

• Ascendion is transforming the future of technology with AI-driven software engineering.
• Our global team accelerates innovation and delivers future-ready solutions for some of the world’s most important industry leaders.
• Our applied AI, software engineering, cloud, data, experience design, and talent transformation capabilities accelerate innovation for Global 2000 clients.
• Join us to build transformative experiences, pioneer cutting-edge solutions, and thrive in a vibrant, inclusive culture - powered by AI and driven by bold ideas.