IT Service Management Specialist

5 days ago

hubballi, India beBeeItsmspecialist Full time

Job Title: ITSM SpecialistJob Description:Design and implement IT service management (ITSM) processes and procedures to align with ITIL best practices.Configure, customize, and maintain ITSM modules within the Freshservice platform.Key Responsibilities:Develop automation workflows and integrations with other enterprise tools to streamline IT operations.Collaborate with cross-functional teams to gather requirements and deliver scalable solutions.Requirements and Qualifications:3–5 years of experience in ITSM roles, with at least 2 years hands-on experience in IT service management and ITIL framework.Strong understanding of ITIL principles, service management processes, and IT service delivery models.Experience with automation, scripting, and API integrations within ITSM platforms.Excellent problem-solving, communication, and stakeholder management skills.Certifications in ITIL, IT service management, or related fields are a plus.Required Skills:Strong analytical and problem-solving skills.Excellent communication and stakeholder management skills.Ability to work collaboratively in a team environment.Strong knowledge of ITIL framework and service management principles.Experience with ITSM tools and technologies, including Freshservice.Benefits:Opportunity to work with a leading organization in the IT industry.Competitive salary and benefits package.Chance to develop skills and expertise in IT service management and ITIL.

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