Senior Customer Service Quality Specialist

1 week ago

mount, India beBeequalityassurance Full time

Job OverviewAs a key member of our team, you will be responsible for ensuring the highest quality of our customer service platform. This includes automating 80-90% of customer queries while maintaining exceptional experiences.Main ResponsibilitiesTesting and Quality AssurancePerform manual and exploratory testing across all platform channels.Identify, document, and track bugs with clear reproduction steps.Validate bug fixes and perform regression testing before releases.Develop and maintain test cases for new and existing features.Client Communication and SupportRespond to client-reported issues promptly and professionally.Investigate, troubleshoot, and resolve client concerns.Provide regular updates to clients on issue status and resolution timelines.Escalate critical issues appropriately and keep stakeholders informed.Technical CollaborationWork closely with the engineering team to report and prioritize bugs.Provide detailed bug reports with logs, screenshots, and contextual information.Participate in sprint reviews and planning sessions.Collaborate on root cause analysis for recurring issues.

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    mount, India beBeeAutomation Full time

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    mount, India beBeeAutomation Full time

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    mount, India beBeeTechnical Full time

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    mount, India beBeeQuality Full time

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    mount, India beBeeData Full time

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