ServiceNow CSM Developer
21 hours ago
Key Responsibilities:Implement and configure ServiceNow CSM applications including Case Management, Customer Portal, Knowledge Management, Communities, and Agent Workspace.Implement CSM workflows, playbooks, entitlements, SLAs, and service channels (email, chat, phone, virtual agent).Develop UI policies, business rules, client scripts, flow designer flows, and integrations for CSM use cases.Configure Customer Service Portal for end-users and enhance self-service capabilities.Integrate CSM with ITSM, FSM, and other enterprise applications.Ensure adherence to ServiceNow best practices, security, and coding standards.Collaborate with stakeholders to gather requirements, design solutions, and perform unit testing.Troubleshoot and resolve platform/application issues, ensuring smooth delivery of CSM capabilities.Stay up to date with the latest ServiceNow releases (Utah, Vancouver, Washington, etc.) and features related to CSM.Required Qualifications:2–4 years of hands-on experience in ServiceNow ITOM.Strong knowledge of ServiceNow CSM modulesExperience with ServiceNow scripting (JavaScript, Glide APIs), Flow Designer, Integration Hub.Familiarity with portal development (Service Portal / CSM Portal).Experience with REST/SOAP integrations and authentication methods (OAuth2, SAML, JWT).Understanding of ITIL/ITSM processes and how they align with CSM.ServiceNow CSA (Certified System Administrator) required.Strong analytical, problem-solving, and communication skills.Preferred Skills:ServiceNow CSM Implementation Specialist Certification preferred.Experience working in Agile/Scrum environments.Educational QualificationsBachelor’s degree in Computer Science, Information Technology, or related field.
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ServiceNow CSM Developer
2 days ago
Pune, India Bosch Global Software Technologies Full timeKey Responsibilities: - Implement and configure ServiceNow CSM applications including Case Management, Customer Portal, Knowledge Management, Communities, and Agent Workspace. - Implement CSM workflows, playbooks, entitlements, SLAs, and service channels (email, chat, phone, virtual agent). - Develop UI policies, business rules, client scripts, flow designer...
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ServiceNow CSM Developer
2 days ago
Pune, India Bosch Global Software Technologies Full timeKey Responsibilities:Implement and configure ServiceNow CSM applications including Case Management, Customer Portal, Knowledge Management, Communities, and Agent Workspace.Implement CSM workflows, playbooks, entitlements, SLAs, and service channels (email, chat, phone, virtual agent).Develop UI policies, business rules, client scripts, flow designer flows,...
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ServiceNow CSM Developer
2 days ago
pune, India Bosch Global Software Technologies Full timeKey Responsibilities:Implement and configure ServiceNow CSM applications including Case Management, Customer Portal, Knowledge Management, Communities, and Agent Workspace.Implement CSM workflows, playbooks, entitlements, SLAs, and service channels (email, chat, phone, virtual agent).Develop UI policies, business rules, client scripts, flow designer flows,...
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ServiceNow CSM Developer
2 days ago
Pune, India Bosch Global Software Technologies Full timeKey Responsibilities:Implement and configure ServiceNow CSM applications including Case Management, Customer Portal, Knowledge Management, Communities, and Agent Workspace.Implement CSM workflows, playbooks, entitlements, SLAs, and service channels (email, chat, phone, virtual agent).Develop UI policies, business rules, client scripts, flow designer flows,...
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ServiceNow CSM Developer
2 days ago
Pune, India Bosch Global Software Technologies Full timeKey Responsibilities: Implement and configure ServiceNow CSM applications including Case Management, Customer Portal, Knowledge Management, Communities, and Agent Workspace. Implement CSM workflows, playbooks, entitlements, SLAs, and service channels (email, chat, phone, virtual agent). Develop UI policies, business rules, client scripts, flow designer...
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ServiceNow CSM Developer
1 day ago
pune, India Bosch Global Software Technologies Full timeKey Responsibilities: Implement and configure ServiceNow CSM applications including Case Management, Customer Portal, Knowledge Management, Communities, and Agent Workspace. Implement CSM workflows, playbooks, entitlements, SLAs, and service channels (email, chat, phone, virtual agent). Develop UI policies, business rules, client scripts, flow designer...
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ServiceNow CSM Developer
2 days ago
Pune, India Bosch Global Software Technologies Full timeKey Responsibilities:Implement and configure ServiceNow CSM applications including Case Management, Customer Portal, Knowledge Management, Communities, and Agent Workspace.Implement CSM workflows, playbooks, entitlements, SLAs, and service channels (email, chat, phone, virtual agent).Develop UI policies, business rules, client scripts, flow designer...
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ServiceNow CSM Developer
3 days ago
Pune, India Bosch Global Software Technologies Full timeKey Responsibilities:Implement and configure ServiceNow CSM applications including Case Management, Customer Portal, Knowledge Management, Communities, and Agent Workspace.Implement CSM workflows, playbooks, entitlements, SLAs, and service channels (email, chat, phone, virtual agent).Develop UI policies, business rules, client scripts, flow designer...
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ServiceNow CSM Developer
3 days ago
Pune, Maharashtra, India Bosch Global Software Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per yearKey Responsibilities:Implement and configure ServiceNow CSM applications including Case Management, Customer Portal, Knowledge Management, Communities, and Agent Workspace.Implement CSM workflows, playbooks, entitlements, SLAs, and service channels (email, chat, phone, virtual agent).Develop UI policies, business rules, client scripts, flow designer...
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ServiceNow CSM Developer
3 weeks ago
Pune, India People Prime Worldwide Full timeAbout Company: They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society....
