Senior Engineering Manager

2 months ago


bangalore, India HCLSoftware Full time

We are hiring for Senior Engineering Manager for India location (Bangalore, Pune, Hyderabad, Noida, Chennai)


Experience required- 10+ years


Detailed JD:

This person has to have the following:

-Needs to be driven and take initiative

-Has a strong desire to learn the ServiceNow product as well as the overall support process

-Be able to balance the need to do the right thing for the business and the client as well as for our L2 Support teams

-Needs to be technical to understand the ServiceNow tool, the configuration, and backend of the system

-Be able to communicate and work collaboratively with a world wide team

Flexible to work in different time zones


Essential Job Functions:

-Identify new opportunities for transforming manual operations in to automated workflows

-Facilitate deployment and subsequent maintenance of critical Support infrastructure, considering the needs for high availability, disaster recovery, and backup

-Serve as escalation point for incidents related to the functioning of the code

-Collaborate with engineers and cross functional teams to deliver high quality features, defects, and enhancements

-Define and improve process; share and follow development best practice

-Ability to lead, mentor and guide junior engineers

-Ability to recognize needs of the team, such as training

-Good level of spoken and written English


Developer functions

-Good knowledge of Agile Development and apply rigor in following it.

-Understanding of what makes good User Interface experience.

-Be able to translate ideas into requirements

-Be able to translate requirements into actionable stories

-Be able to translate stories into bug free working code.

-Good knowledge of the JavaScript language and debugging JavaScript

-Good knowledge of Angular

-Good understanding of REST APIs

-Good understanding of Relational databases

-Quick learner with the ability to understand and apply what was learned


Tester functions

-Write complete test cases

-Write up detailed comprehensible defect reports



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