Operations Specialist

2 months ago

chennai, India ATC Full time

Job Title: Night Shift Operations Specialist

Location: Chennai

Shift: Night Shift (US hours)

Fully Onsite


Company Overview:

ATC is a leading provider of Enterprise Application Development, Cybersecurity, DevSecOps, Staffing, and SaaS Product Development services, with headquarters in Iowa and delivery centers in the United States and India. We are looking for a dedicated Operations Specialist to join our dynamic team and manage day-to-day operations during US night shifts.

Job Overview:

The Operations Specialist will play a critical role in ensuring smooth daily operations across multiple departments, including Staffing, Accounting, Finance, and HR. The ideal candidate should have experience in handling employee queries and working cross-functionally with internal teams to maintain efficient operations during night shifts. Experience in staffing is a plus, but not required.

Key Responsibilities:

  • Operations Management:
  • Oversee and manage day-to-day operations during the night shift, including coordinating with HR, finance, and accounting teams to ensure smooth workflows.
  • Employee Query Handling:
  • Act as the primary point of contact for employee inquiries related to HR, payroll, timesheets, benefits, and other operational matters. Ensure timely resolution of issues.
  • Collaboration with Cross-functional Teams:
  • Work closely with the HR, Accounting, and Finance teams to support operational tasks such as payroll processing, leave management, employee benefits administration, and compliance.
  • Staffing Operations (Nice to Have):
  • Assist with staffing operations, including coordinating onboarding/offboarding, managing timesheets, and liaising with the recruitment team for ongoing staffing needs.
  • Documentation & Reporting:
  • Maintain accurate records and documentation of employee interactions, operational tasks, and staffing activities. Provide reports to management on night shift operations.
  • Issue Escalation & Resolution:
  • Identify and resolve operational issues during the night shift. Escalate complex issues to senior management when necessary.
  • Process Improvement:
  • Identify areas of improvement in the current processes and work with relevant teams to implement operational efficiencies.

Qualifications:

  • Bachelor's degree in Business Administration, Human Resources, or a related field.
  • 2+ years of experience in operations, preferably within the staffing, HR, or finance domain.
  • Strong problem-solving skills and the ability to handle employee queries effectively.
  • Experience in staffing operations is a plus.
  • Excellent communication and interpersonal skills.
  • Ability to work independently with minimal supervision during night shifts.
  • Proficiency in MS Office and HRIS/ERP systems is desirable.
  • Familiarity with payroll and financial operations is a plus.
  • Candidate should be willing to work across time zones and willing to travel to the United States.
  • A "go-getter" attitude and flexibility to work on weekends, if required.
  • Onsite opportunities and travel allowance available.

Benefits:

  • Competitive salary and shift allowance.
  • Health insurance.
  • Paid time off and holidays.
  • Opportunity for onsite work and travel to the United States.
  • Travel allowance for business-related trips.
  • A dynamic and growing company with a global presence.


Life at ATC

At ATC we keep an eye on the future, innovate continuously, and integrate disruptive technologies into breakthrough solutions. This is how we partner with companies to move them forward and help them win.

Our core values:

Customer focus - We have a razor-sharp focus on creating better customer experiences.

Agility - We expect our colleagues to think independently and learn & act quickly.

Deeper problem solving - Solving emerging problems and issues permanently is a way of life at ATC.

Work Environment:

Where you work is as important as why you work. We are committed to an employee-centric atmosphere that drives fulfillment and encourages an enriching and collaborative culture of advanced and engaging professionals. We operate in an onshore/ offshore model, we have teams that work in multiple time zones. We expect our employees to be available to work extended/flexible hours and/or be available on weekends as needed to deliver the best for our stakeholders and clients

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