Digital Dentistry Technical Support Specialist

2 weeks ago


Koṭa, India beBeeCustomer Full time

Fulfill Your Potential in Digital DentistryMEDIT is a global provider of 3D intraoral scanners and an all-in-one digital dentistry platform based on its own patented state-of-the-art technology.With over 47,000 units installed across 101 countries, MEDIT is moving towards becoming the most innovative pioneer in digital dentistry.Job DescriptionCX Specialist involves providing technical support for MEDIT products, attending events, updating support materials, and interacting with customers online and in person.Key Responsibilities:Handle service tickets via email, live chat, remote support, and phone calls for assigned regions (India, Southeast Asia, CIS)Process English tickets from CIS, India, and Southeast Asia regions.Support dental events and visits to local dealersCreate and update troubleshooting guidesMonitor and respond to inquiries on Facebook (in Russian and English)Required Skills and QualificationsTo succeed as a CX Specialist, you should have:Experience using ZendeskExperience with SAP ERP systemsBasic understanding of IT infrastructure and hardware, with troubleshooting abilities (e.g., system performance checks, network connectivity issues, etc.)Experience in digital dentistry, CAD/CAM, or the dental industryOver 3 years of experience in a company engaged in B2B businessBenefitsAs a CX Specialist at MEDIT, you will enjoy:Remote work optionOthersPlease submit your CV in English. The position is screened on a rolling basis and may close once the position is filled. Any false information in the resume may lead to termination of the employment contract.



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