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Salesforce Administrator
2 weeks ago
Position – Permanent
Role – Salesforce Support Analyst
Experience – 3 – 5 Years
Location – Chennai / Bangalore (Work from Office)
Responsibilities
- Provide technical and application support to users by identifying, diagnosing, and resolving issues.
- Handle incident management, ensuring timely resolution within SLAs.
- Troubleshoot issues related to SQL queries, data discrepancies, and reporting tools.
- Collaborate with developers, QA, and business teams for effective issue resolution and process improvement.
- Document issue resolutions, troubleshooting steps, and FAQs for knowledge management.
- Monitor and maintain application health checks, jobs, and integrations.
- Escalate unresolved issues to the appropriate teams while ensuring regular updates to stakeholders.
- Participate in root cause analysis (RCA) and provide recommendations to prevent recurrence.
Required Skills
- 3 – 5 years of experience in application or technical support roles.
- Strong knowledge of SQL, with ability to write and troubleshoot queries.
- Experience with ITSM tools for ticketing and incident management.
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills to interact with end-users and stakeholders.
- Ability to multi-task and prioritize in a fast-paced environment.
Preferred Skills
- Exposure to SSRS or reporting tools for basic report troubleshooting.
- Experience in financial services, healthcare, or enterprise applications support.
- Knowledge of ITIL frameworks and practices.
- Familiarity with scripting languages like PowerShell or Python for automation.