Online Learning Operations Manager

5 days ago

visakhapatnam, India beBeeExcellence Full time

About the Position:We are seeking a highly skilled and proactive professional to oversee the end-to-end operational readiness and delivery of our online learning programs.Key Responsibilities:Operational ManagementOversee the complete course readiness lifecycle, ensuring on-time and accurate setup of courses and modules as per launch schedules.Ensure alignment to defined standards of practice and quality benchmarks across all program launches.Review course configurations such as announcements, sections, and resources to maintain consistency and compliance with academic guidelines.Manage all course end activities, including closure reports, survey tracking, and completion analysis.Leadership and Team DevelopmentLead and mentor a team of professionals to drive accountability, efficiency, and quality in execution.Monitor workload distribution, performance metrics, and deliverables to ensure adherence to service level agreements.Support skill development and knowledge sharing within the team to foster operational excellence.Cross-Functional CollaborationWork closely with program delivery, product, marketing, and IT teams to ensure smooth program launches and issue resolution.Liaise with global partner teams to coordinate blended course requirements and maintain partner satisfaction.Serve as the point of escalation for technical challenges and coordinate timely resolutions.Process Improvement and AnalyticsIdentify and implement process enhancements to increase efficiency, scalability, and learner satisfaction.Track and analyze course readiness metrics, learner engagement trends, and operational performance through dashboards and reports.Collaborate with data and reporting teams to automate recurring tasks and improve visibility across teams.Stakeholder Engagement Act as the primary point of contact for internal and external stakeholders on technical matters.Ensure adherence to academic and operational standards while meeting partner expectations.Support audits, documentation updates, and change management initiatives as required.

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