Customer Service Team Lead

1 day ago

india beBeeCustomer Full time

We are seeking a skilled and customer-focused professional to join our team as a Lead Customer Service Representative. As a remote worker, you will provide exceptional service to clients through calls, handle inquiries, resolve issues, and ensure customer satisfaction.Key Responsibilities:Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism.Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible.Maintain a deep understanding of products or services to answer customer queries and provide recommendations.Accurately record customer interactions, transactions, and issues in the CRM system.Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.Adhere to industry regulations and ethical standards, ensuring customer data privacy and security.Requirements:Customer Support, Customer Satisfaction, and Customer Experience skills.Excellent problem-solving and analytical skills.Ability to multitask and prioritize workload in a fast-paced environment.Experience with CRM systems and contact center technologies.Excellent verbal and written communication skills.

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