Professional Support Team Lead

2 weeks ago


alappuzha, India beBeeCareer Full time

Transform Your Career with a Customer Support Team Lead RoleRaise your professional standing by joining our support team in a pivotal moment of shaping the service experience from the ground up.As an early team member, you'll be part of defining the founding operations team, building relationships with industry leaders, and gaining high visibility, trust, and ownership in a role that touches nearly every part of the organization.Help shape the support experience as we grow from early-stage to global scale.Manage day-to-day support operations: inquiry triage, onboarding, and platform troubleshooting.Lead and mentor support staff and freelancers as the team expands.Key Responsibilities:Develop and implement effective support strategies.Collaborate with cross-functional teams to drive business objectives.Mentor and coach support staff to enhance their skills and performance.Requirements:Proven experience in customer support or a related field.Strong leadership and communication skills.Ability to adapt to changing priorities and deadlines.Benefits:Opportunities for growth and development in a dynamic organization.Collaborative and supportive work environment.Competitive compensation and benefits package.


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