Service Delivery Specialist

6 days ago


nadiad, India beBeeLeadership Full time

Job OpportunityWe are seeking a skilled Client Support Manager to oversee the delivery of exceptional client service and ensure seamless team performance.This role requires an individual with strong leadership, communication, and problem-solving skills, as well as experience in managing customer support teams in enterprise environments.The ideal candidate will possess:A Bachelor's degree or equivalent qualification.A minimum of 5 years of experience in customer support management.Strong working knowledge of SQL, MS Office, Jira, and reporting tools.Key Responsibilities include:Leading and mentoring the support team to maintain consistent service quality.Handling complex issues and escalations, particularly for sensitive accounts.Collaborating with internal teams to resolve issues efficiently and improve overall delivery and SLA compliance.Monitoring performance, identifying gaps, and refining processes.Preparing regular reports on support performance and customer satisfaction.Developing and implementing training programs to enhance team capabilities.Maintaining and refining standard operating procedures (SOPs) to ensure smooth day-to-day operations.



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