QA Software Tester

6 days ago

meerut, India beBeeTest Full time

Job Title: Quality AssuranceWe are seeking a detail-oriented Quality Assurance Tester to bridge our clients, product, and engineering teams. You will be responsible for identifying issues, ensuring product quality, and maintaining clear communication with stakeholders throughout the resolution process.Role OverviewAs a Quality Assurance Tester, you will be the critical link between our clients, product, and engineering teams. Your role will involve identifying issues, ensuring product quality, and maintaining clear communication with stakeholders throughout the resolution process.Key ResponsibilitiesPerform manual and exploratory testing across all platform channels (WhatsApp, email, voice, web chat)Identify, document, and track bugs with clear reproduction stepsValidate bug fixes and perform regression testing before releasesDevelop and maintain test cases for new and existing featuresClient Communication & SupportRespond to client-reported issues promptly and professionallyInvestigate, troubleshoot, and resolve client concernsProvide regular updates to clients on issue status and resolution timelinesEscalate critical issues appropriately and keep stakeholders informedTechnical CollaborationWork closely with the engineering team to report and prioritize bugsProvide detailed bug reports with logs, screenshots, and contextual informationParticipate in sprint reviews and planning sessionsCollaborate on root cause analysis for recurring issuesRequirements1-3 years of experience in QA testing or a similar roleStrong attention to detail and analytical thinkingExcellent written and verbal communication skillsFamiliarity with bug tracking tools (e.g., Jira, Linear)Basic understanding of APIs and how web applications workComfortable reading logs and identifying patternsAbility to manage multiple issues and prioritize effectivelyReliable internet connection and ability to work independently in a remote setupNice to HaveExperience with SaaS or customer service platformsExposure to automation testing toolsUnderstanding of conversational AI or chatbot systemsExperience in client-facing rolesWhat We OfferFully remote position – work from anywhereOpportunity to work with cutting-edge AI technologyFast-paced startup environment with real ownershipDirect impact on product quality and customer satisfaction

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