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Senior Director Operations- Trust
2 months ago
Job Description
- Be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.
- Be responsible for regular and often daily interactions with all the company departments/campaign team leaders and the whole management team.
- Maintain an open line of communication between staff and senior management.
- Manage and staff the operations assigned.
- Be responsible for all aspects of operations which include but are not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like.
- Develop individual and team goals and implement plans to carry out objectives.
- Guide the Operations Managers in meeting all team & individual goals.
- Ensure compliance with all established policies and procedures.
- Assist the Vice President of Operations in crafting operations procedures.
- Job Description
- Job Description
- At least 3 years of experience in the related field preferably Director or VP level specializing in BPO Operations and Management or equivalent.
- Capable of building and maintaining client relationship is required for this role
- Managed at least 700 -1,000 FTEs with good mix of Industries supported
- Proven track record of meeting and delivering targets.
- Excellent communication skills, both verbal and written.
