Sr.Quality Analyst- US Residential Mortgage Underwriting

1 day ago

bangalore, India Firstsource Full time

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies


Job location :Bangalore/Hyderabad

Position : Sr. Quality Analyst- US Residential Mortgage Underwriting

Division : BPO

Experience : 2-4 years of experience in Quality -Underwriting US Mortgage


Key Skills :


  • Monitor agents to identify errors, deviations & initiate corrective measures.
  • Provide actionable data to various internal support groups as needed.
  • Generate account specific QA reports based upon predefined contractual criteria and provide inputs to
  • Create & maintain timely & accurate QA database.
  • Conduct feedback sessions with Agents.
  • Participate in design of call monitoring formats and quality standards.
  • Compile and track performance at team and individual level.
  • Participate in customer and client listening programs to identify customer needs and expectations.
  • Coordinate and facilitate call calibration sessions for call center staff.
  • Provide feedback to call center team leaders and managers.
  • Prepare and analyze internal and external quality reports for management staff review


Know-How

Critical:

*Good written and verbal communication skills & team management skills.

*Familiarity with the DMAIC Approach

*Overview of Internal Audit procedure

*Familiarity with COPC compliance requirements

*Good knowledge of spreadsheets and graphs, ability to create and present Power Point presentations.

*Follow and ensure compliance to the Information Security Policy Statement, the Acceptable Use Policy and the Information Classification Policy

*Abide and check conformance by team members to the Do’s and Don’ts explained during the security briefings / announcements.


Eligibility:

Any Graduate


Contact details

Ishika Agrawal

ishika.agrawal@firstsource.com

  • Sr.Quality Analyst- US Residential Mortgage Underwriting

    2 days ago

    Bangalore, India Firstsource Full time

    Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term...

  • US Mortgage Underwriter

    1 week ago

    bangalore, India Brace Infotech Private Ltd Full time

    The Conventional Underwriter reviews, conditions and underwrites mortgage loans in accordancewith established policies and procedures and appropriate guidelines; examines all documentationfor accuracy and completeness.Experience: -4years and aboveEducation Qualification:-Degree Or EquivalentPreference: -US Mortgage Process (Only Night Shifts)Work From...

  • Senior Quality Analyst

    2 days ago

    Bangalore, India Firstsource Full time

    Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term...

  • Us mortgage underwriter

    3 days ago

    Bangalore, India Brace Infotech Private Ltd Full time

    Requirements: Live Underwriting Role : UW/Sr UW Skill Set : E2 E Underwriter, Income Review Specialist, Collateral Underwriter, Non-QM Underwriter. Shift: Should be flexible to work in night shifts Experience: Minimum 2 Years in above mentioned Skill set. Immediate joiners Preferable or 30 days NP

  • Senior Underwriter Hybrid

    4 days ago

    Bangalore, India SitusAMC Full time

    Walk-In Drive for Whitefield, Bengaluru on August 30, 2025 (11 AM to 3 PM): Review and verify loan applications and support documentation. Analyze loan risk and request additional information as necessary. Ensure compliance with regulatory standards. Ensure compliance with company policies and guidelines. Perform required analysis of property appraisal...

  • US Mortgage Underwriter

    1 week ago

    Bangalore, India Brace Infotech Private Ltd Full time

    Requirements: Live Underwriting Role : UW/Sr UW Skill Set : E2E Underwriter, Income Review Specialist, Collateral Underwriter, Non-QM Underwriter. Shift: Should be flexible to work in night shifts Experience: Minimum 2 Years in above mentioned Skill set. Immediate joiners Preferable or 30 days NP

  • US Mortgage Underwriter

    7 days ago

    bangalore, India Brace Infotech Private Ltd Full time

    Requirements: Live UnderwritingRole: UW/Sr UWSkill Set: E2E Underwriter, Income Review Specialist, Collateral Underwriter, Non-QM Underwriter. Shift: Should be flexible to work in night shiftsExperience: Minimum 2 Years in above mentioned Skill set.Immediate joiners Preferable or 30 days NP

  • Underwriter

    24 hours ago

    Bangalore, India Brace Infotech Private Ltd Full time

    Job Description: Underwriter / Senior Underwriter Company: Brace infotech Pvt. Ltd. Work Location: Bangalore, Karnataka Drive Dates: August 22–23, 2025 Interview Time: 11:00 AM – 3:00 PM Venue: 9th Floor, Virgo Building Block B, Bagmane Constellation Business Park, Outer Ring Road, Doddanekundi, Marathahalli, Bengaluru, Karnataka Role...

  • Walk-in interview for mortgage underwriter

    24 hours ago

    Bangalore, India HCLTech Full time

    If you are looking for an exciting opportunity, join us at the Walk-in Drive! HCL is hiring for Associate / Senior Executive roles, and we are conducting a Walk-in Drive in Karle. Walk-in Drive Details: Location: HCL TECH, Bengaluru (Karle) (Address: SEZ hub, Dada Mastan Layout, Karle Tech Park, Nagavara, 1, Veeranapalya, Karle Town, Bengaluru, Karnataka ...

  • Senior Underwriter

    1 week ago

    Bangalore, India SitusAMC Full time

    Walk-In Drive for Whitefield, Bengaluru on August 30, 2025 (11 AM to 3 PM): Essential Job Functions: Review and verify loan applications and support documentation. Analyze loan risk and request additional information as necessary. Ensure compliance with regulatory standards. Ensure compliance with company policies and guidelines. Perform...