Sr.Quality Analyst- US Residential Mortgage Underwriting

6 days ago

bangalore, India Firstsource Full time

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companiesJob location :Bangalore/HyderabadPosition : Sr. Quality Analyst- US Residential Mortgage UnderwritingDivision : BPOExperience : 2-4 years of experience in Quality -Underwriting US MortgageKey Skills :Monitor agents to identify errors, deviations & initiate corrective measures.Provide actionable data to various internal support groups as needed.Generate account specific QA reports based upon predefined contractual criteria and provide inputs toCreate & maintain timely & accurate QA database.Conduct feedback sessions with Agents.Participate in design of call monitoring formats and quality standards.Compile and track performance at team and individual level.Participate in customer and client listening programs to identify customer needs and expectations.Coordinate and facilitate call calibration sessions for call center staff.Provide feedback to call center team leaders and managers.Prepare and analyze internal and external quality reports for management staff reviewKnow-HowCritical:*Good written and verbal communication skills & team management skills.*Familiarity with the DMAIC Approach*Overview of Internal Audit procedure*Familiarity with COPC compliance requirements*Good knowledge of spreadsheets and graphs, ability to create and present Power Point presentations.*Follow and ensure compliance to the Information Security Policy Statement, the Acceptable Use Policy and the Information Classification Policy*Abide and check conformance by team members to the Do’s and Don’ts explained during the security briefings / announcements.Eligibility:Any GraduateContact detailsIshika Agrawalishika.agrawal@firstsource.com

  • Sr.Quality Analyst- US Residential Mortgage Underwriting

    5 days ago

    bangalore, India Firstsource Full time

    Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term...

  • Sr.Quality Analyst- US Residential Mortgage Underwriting

    2 weeks ago

    Bangalore Division, India Firstsource Full time

    Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term...

  • US Mortgage

    1 hour ago

    Bangalore Division, India Firstsource Full time

    Underwriter and Sr Underwriter Experience required for the Job: 3+ years Job Location: Mumbai/Chennai/ Bangalore/ Hyderabad Key skills: Underwriting, US mortgage Position Overview Candidate should have total 3+ years of US mortgage underwriting experience · Well versed with FNMA. FHLMC, knowledge of GNMA and investor guidelines is an additional benefit ·...

  • US Mortgage Underwriter

    2 days ago

    bangalore, India Client of Clastech Solutions & Services Pvt. Ltd. Full time

    Job Title: – Underwriter / Sr. UnderwriterLocation: On-site – Bangalore - Purely Work From OfficeShift: Night Shifts (6 pm IST onwards)Experience: Minimum 3 years in US Mortgage OriginationsJob Summary:The Post Close QC Auditor will re-underwrite residential mortgage loan files for Pre-Funding and Post Closing audits to ensure accuracy of information and...

  • Senior Mortgage Underwriter

    6 days ago

    bangalore, India Firstsource Full time

    Underwriter and Sr Underwriter Experience required for the Job: 3+ years Job Location: (Remote) Mumbai/Chennai/ Bangalore/ Hyderabad Key skills: Underwriting, US mortgage Position Overview Candidate should have total 3+ years of US mortgage underwriting experience with Post closing underwriting. · Well versed with FNMA. FHLMC, knowledge of GNMA and investor...

  • US Mortgage Live Underwriter

    1 week ago

    bangalore, India Career Guideline Full time

    We’re Hiring | US Mortgage Live Underwriter Job Title: US Mortgage Live Underwriter Location: #Bangalore | #Pune | #Chennai | Work From Home Experience: Minimum 3+ years of US mortgage underwriting (with at least 1 year in live underwriting) Salary: Up to ₹15 LPA Key Responsibilities Review and analyze mortgage loan applications for eligibility,...

  • US Mortgage Live Underwriter

    22 hours ago

    bangalore, India Career Guideline Full time

    We’re Hiring | US Mortgage Live Underwriter Job Title: US Mortgage Live Underwriter Location: #Bangalore | #Pune | #Chennai | Work From Home Experience: Minimum 3+ years of US mortgage underwriting (with at least 1 year in live underwriting) Salary: Up to ₹15 LPA Key Responsibilities Review and analyze mortgage loan applications for eligibility,...

  • Loan Processor-US Residential Mortgage

    4 days ago

    bangalore, India Uniqonix IT Solutions Full time

    We’re Hiring: Loan Processor / Loan Officer Assistant – US Residential Mortgage Location: Remote (PAN India) Shift: US Shift (Night Shift) Experience: 5+ years in US Mortgage Operations (Processing / LOA / Pre-Underwriting) Salary: Based on Experience Role Overview: We are looking for experienced US Mortgage Processors to support Loan Officers in...

  • Loan Processor-US Residential Mortgage

    3 days ago

    bangalore, India Uniqonix IT Solutions Full time

    We’re Hiring: Loan Processor / Loan Officer Assistant – US Residential Mortgage Location: Remote (PAN India) Shift: US Shift (Night Shift) Experience: 5+ years in US Mortgage Operations (Processing / LOA / Pre-Underwriting) Salary: Based on Experience Role Overview: We are looking for experienced US Mortgage Processors to support Loan Officers in...

  • US Mortgage Live Underwriter

    3 hours ago

    bangalore, India Career Guideline Full time

    We’re Hiring | US Mortgage Live UnderwriterJob Title: US Mortgage Live UnderwriterLocation: #Bangalore | #Pune | #Chennai | Work From HomeExperience: Minimum 3+ years of US mortgage underwriting (with at least 1 year in live underwriting)Salary: Up to ₹15 LPAKey ResponsibilitiesReview and analyze mortgage loan applications for eligibility, accuracy, and...