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Process Associate

2 months ago

gurugram, India Oracle Full time

Product overview / Project overview (FTE openings)


OFSS BPO is looking for candidates with a minimum of 6 months and up to 3 years of work experience to work on back-office processes for the Correspondent Mortgage Divisions of its US Residential Mortgage client. Candidates with US Residential Mortgage / Financial Services experience will be preferred. Candidates with Financial Services experience working in Domestic BPO can also apply.

Education :

Preferably a Commerce Graduate – B. Com (H) and (P); BBA, BCA, Economics Graduates can also apply.

Engineering Graduates & candidates from IT background not eligible


Soft / Behavioral Skill：

Good Communication skills / Comprehension skil

Good Listening skil

Eagerness to Learn and Improv

Open to work in Night shifts / Indian Holida

Team Player


Total Experience:

Min: Yrs. 0.5 Max: Yrs. 3

Relevant Experience:

Min: Yrs. 0.5 Max: Yrs. 3


Primary ( Essential ) Technical / Functional / Managerial Skill

Proficiency in MS Office, IT support applications and other BPO related applications

Good Typing skills with high Accuracy levels (30-35 words per minute, Accuracy of 90-95%)

Good Analytical Skills / Problem Solving skills

Good Decision-making skills

Flexible with shift timings



Special Requirements:

Minimum 6 months of work experience on a Mortgage / Financial Services project

Should be willing to work in night/rotational shifts

No Leave requirement over next 3 months

Not pursuing any Course / Degree / Diploma that may keep the candidate away from work or cause shift issuess



Responsibilities / Job tasks:

1.Data Entry of around 100-150 fields on client Loan Origination Platform/system. Associate will have to pull up various loan documents from clients imaging system to find required information to be entered

2.Indexing of Loan Documents of the borrower per Standard Operating Procedures

3.Review all loan documents & match/complete the information on client funding system that is used to register & fund all loans

4.Figure out discrepancies in the information entered on the system against the loan documents

5.Add suspense condition in case any documents are missing or incomplete

6.Run Compliance Ease test on the loan to assess risks & the auditor regulatory exposure. Compliance Ease determines if the loan meets the requirement of Fannie Mae, Freddie Mac, FHA, VA, FHLB, secondary market investors & regulators etc.

7.Add suspense condition incase loan doesn’t pass the test

8.Run RESPA test for 0% tolerance fees (Origination & transfer taxes fees) & 10% tolerance fees (Title fees, Appraisal, credit report etc)

9.Maintain Daily Production sheet