Customer Experience Strategist

5 days ago

udaipur, India beBeeProduct Full time

Product Owner Job Description At the core of our mission to revolutionize the debt collection industry lies a pivotal role that defines, shapes, and delivers product outcomes with measurable impact. As a Product Owner, you will be instrumental in driving customer-centric design, AI-driven automation, and scalable digital experiences.This role is designed for leaders who excel at combining customer insight, technical understanding, and process excellence to deliver tangible results. If you're someone who strives for clarity, execution, and meaningful outcomes, this opportunity will provide a stimulating environment where you can thrive.Reports To: Product ManagerKey Responsibilities:Own one or more product modules from concept to launch, fostering cross-functional collaboration and effective decision-making.Lead Agile ceremonies, including sprint planning, daily scrums, backlog refinement, and retrospectives, ensuring seamless project execution.Prioritize features and requirements based on customer value, business outcomes, and technical constraints, making informed decisions that drive growth.Partner with UX experts to optimize user flows, usability, and adoption, ensuring a cohesive product experience.Drive roadmap execution, working closely with your dedicated technical team to ensure timely delivery and meet stakeholder expectations.Work directly with senior leadership to align customer needs, product vision, and business strategy, fostering a collaborative and goal-oriented environment.Leverage business insight, customer feedback loops, and modern tools, including AI, to inform product design and iteration, driving continuous improvement.Be the force of clarity, making sure the why, what, and how of product decisions are well understood across stakeholders, promoting transparency and accountability.Requirements:2–4 years of experience as a Product Owner, Product Manager, or similar product lifecycle role in a SaaS environment.Proven experience working in Agile teams with designers, engineers, and stakeholders, demonstrating adaptability and effective communication.Confidence owning decisions end-to-end, prioritizing work, communicating trade-offs, and standing behind outcomes, showcasing leadership skills.Strong understanding of SaaS product design, adoption metrics, and release execution, with a focus on delivering high-quality results.Experience with product and project management tools such as ClickUp, Jira, or similar, streamlining workflow and increasing efficiency.Benefits:Make a measurable impact, shaping how millions of people navigate repayment experiences and driving real-world change.Remote-first & async culture, offering flexibility and autonomy to balance work and life effectively.Ownership & trust, empowering you to own your product areas and execute with confidence.High-growth environment, contributing to shaping our product roadmap, culture, and operating processes, and embracing innovation.Collaborate with a sharp, collaborative, and kind cross-functional team committed to actual outcomes, not just activity, and foster a positive work environment.

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