Technical SaaS Customer Advocate

5 days ago


Aurangābad, India beBeeSupport Full time

Experience is key in our mission to deliver world-class customer support.About the RoleWe are seeking an experienced Application Support Engineer who can leverage their SaaS expertise and exceptional communication skills to join our global support team.Key ResponsibilitiesDeliver timely, accurate, and empathetic responses across the SaaS product suite to SMBs and large enterprise customers on platforms like Etsy, Groupon Goods, Shopify, and Amazon.Investigate system behavior, troubleshoot root causes, learn new technologies, and share technical insights with the wider team.Collaborate with Product and Engineering teams to provide quantitative feedback on customer pain points, influencing product enhancements and reducing user friction.RequirementsMinimum 2+ years of experience in Technical/Application Support within SaaS, e-commerce, or enterprise software environments.Background in Computer Science or related fields.Hands-on experience with support platforms like Freshdesk (preferred), Zendesk, Salesforce, ServiceNow, etc.What We OfferA dynamic work environment that fosters growth and development.Ongoing training and opportunities for professional advancement.Why Apply?Join a talented team dedicated to delivering exceptional customer experiences.Contribute to the development of innovative solutions that drive business success.



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