Senior Desktop Support Specialist

7 days ago


tiruppur, India beBeeDesktop Full time

Desktop Support Engineer Job DescriptionAbout the Role:We are seeking an experienced Desktop Support Engineer to join our team. As a key member of our IT department, you will be responsible for investigating systemic issues that negatively impact end-user experience and implementing solutions to increase productivity.The successful candidate will work closely with business partners to understand their needs and pain points, focusing on issues that arise during device migration as a result of Merger and Acquisition activity.Key Responsibilities:Troubleshooting: Perform advanced troubleshooting and root cause analysis to resolve desktop-related issues efficiently.DEX Expertise: Utilize your deep understanding of Desktop Experience (DEX) to enhance user productivity and satisfaction.Automation: Develop and implement automation scripts to streamline desktop management tasks.Collaboration: Work closely with other IT teams to ensure seamless integration and support of desktop systems.User Support: Provide expert-level support to end-users, addressing their technical concerns and training them on best practices.Mandatory Skills and Qualifications:To be successful in this role, you will need:7-10 years of experience in Windows desktop engineering or a related field.Subject matter expertise in Windows OS internals (kernel, registry, services, drivers, etc).A working knowledge of OS-level troubleshooting tools.Experience utilizing a Unified Endpoint Management tool for managing domain and Entra Windows devices.A strong background in Desktop Experience (DEX) tools to measure endpoint performance, correlate issues with changes, and user experience optimization.Knowledge of operating system level logging.Excellent problem-solving skills with a focus on root cause analysis and resolution.Experience with scripting languages such as PowerShell for automation.Strong verbal and written communication skills.Benefits:This is an excellent opportunity to join a dynamic team and contribute to the success of our organization. We offer a competitive salary and benefits package, including opportunities for professional growth and development.Nice-to-Have Skills:Certification in relevant areas would be advantageous.



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