Technical Solutions Expert

1 week ago

Tirupati, India beBeeTechnical Full time

Job Title: Technical Solutions ExpertWe are seeking an experienced Technical Solutions Expert to deliver end-to-end support for cutting-edge retail and petroleum solutions. The role involves providing comprehensive technical assistance, troubleshooting complex issues, coordinating with stakeholders, and ensuring seamless business operations.Offer advanced L2/L3 support for retail solutions across multiple locations.Monitor system performance and guarantee platform stability and uptime.Troubleshoot incidents, configuration problems, and integration failures.Support operational tasks, POS integrations, fuel pricing, inventory management, and back-office processes.Collaborate with internal teams, vendor support, and end users.Document fixes, SOPs, support workflows, and known issues.Perform routine checks, maintenance tasks, and release validations.Support operational changes, upgrades, and patch cycles.Ensure timely resolution of tickets in accordance with SLAs.

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