Chatbot AI Engineer – Primary Care Innovator
1 week ago
Job Title: Prompt & AI/ML Engineer – Chatbot Voice Agent LLM & RAGReimagining Customer Engagement in HealthcareAt a leading healthcare technology firm, we're revolutionizing the way patients interact with medical professionals. Our innovative AI receptionist, EMMA, combines cutting-edge technologies to transform the primary care experience end-to-end. AI Model Development: Lead the development of Large Language Models (LLMs) and Retrieval-Augmented Generation (RAG) systems that ingest NHS data sources, generate accurate responses, and power both chatbot and voice agent interactions.Prompt Engineering: Craft, iterate, and optimize prompts and design voice-agent dialogue flows to maximize response relevance, reduce latency, and ensure clinical safety across text and voice channels.Integration and Collaboration: Partner with frontend and backend teams to integrate AI and voice agent components into our microservices architecture.Performance Monitoring and Optimization: Instrument AI and voice-agent pipelines, analyze logs and user feedback, troubleshoot edge cases, and implement continuous-learning improvements.Technical Innovation: Stay up-to-date with the latest advances in LLMs, RAG, conversational AI frameworks, and NHS-specific compliance to inform our technical roadmap.Testing and Validation: Define and execute rigorous test plans in collaboration with QA to validate model accuracy, voice-agent performance, and compliance with healthcare standards.Technical Leadership: Mentor junior engineers, advocate for best practices in MLOps, prompt engineering, voice-agent design, and model governance, and contribute to architecture reviews.About This Role:This is an exciting opportunity to join a pioneering team shaping the future of healthcare technology. As a key member of our AI engineering team, you will be responsible for developing and implementing cutting-edge AI solutions that improve patient outcomes and enhance the primary care experience.What We Offer:A competitive salary and benefits package, opportunities for professional growth and development, and the chance to work on groundbreaking projects that make a real difference in people's lives.Requirements: Experience in AI/ML development and deployment.Strong understanding of LLMs, RAG, and conversational AI frameworks.Excellent collaboration and communication skills.Ability to work effectively in a fast-paced environment.How to Apply:If you are a talented AI engineer looking for a new challenge, please submit your application, including your CV and cover letter.
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