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Tata Consultancy Services | L1 L2 Support Analyst

1 month ago

india Tata Consultancy Services Full time

Greetings from TCS

TCS is hiring for L1/L2 support -Rotational shift

Desired Experience Range: 2 + Years

Job Location: Mumbai


Skills and Experience:

  • Strong technical experience in coding in any one or more of Java, .NET, database or frontend
  • Experience in helping the team to trouble shoot the problems
  • Experience working in a complex landscape with 24*7 support
  • Experience in handling Support Team
  • Experience in troubleshooting and debugging issues
  • Experience in ticket triaging and assigning to the right ticket priority bucket
  • Understand the ITIL process and procedures
  • Strong analytical ability, trouble shooting and problem-solving skills to quickly identify and resolve the technical issues
  • Work in analyzing the log files and trace the root cause of the problems
  • Experience in developing/writing shell scripts, SQL scripts to automate routine tasks
  • Execute Commands and tasks of the different operating systems and like Unix, Linux, Windows
  • Excellent verbal and written communication skills are necessary to convey technical information effectively to non-technical users
  • Ability to work under pressure and exhibit strong sense of urgency while working on the severity incidents



Thanks

Anshika