Product Owner

1 month ago


tamil nadu, India Aditi Consulting Full time

Product Owner (Contact Center experience in banking domain is mandate)

Job Summary:
The PO is dedicated 100% to the Squad and prioritizes activities of the squad. They own and maintain the backlog and backlog priorities, ensuring the Squad knows what to work on, and when. Through their connection to the Customer, the PO is also the owner of User Stories and the custodian of 'requirements' and Acceptance Criteria to ensure Stories are
completed as desired.
The PO is a key, integrated and core member of the Squad, providing direction, setting priority, information and advice on requirements and being the voice of the Customer etc.

Qualification:
Agile methodology training certified
Project management certified
Strong experience and knowledge on Contact Centre solution and technology for inbound and outbound
Strong knowledge on Contact Centre assisted platform including WFM, QM and CTI
Customer experience centric
Strong stakeholder management skill
Fast learner


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