Critical Incident Resolution Specialist

Job OverviewWe are seeking a highly skilled Major Incident Manager to lead our response efforts, technical coordination and remediation during customer-facing incidents.As the primary point of contact for reliability and security incidents, you will be responsible for leading cross-functional teams (Engineering, Support, Product, Legal, etc.) to deliver...

About the CompanyBCForward is seeking a GenAI Support Specialist to contribute to the Security Engineering, Automation & Operations function for Generative AI and Agentic AI technologies.About the RoleThis role provides continuous 24x7 monitoring, triage, and resolution of incidents related to our Generative AI systems and services. Reporting into the B40...

About the CompanyBCForward is seeking a GenAI Support Specialist to contribute to the Security Engineering, Automation & Operations function for Generative AI and Agentic AI technologies.About the RoleThis role provides continuous 24x7 monitoring, triage, and resolution of incidents related to our Generative AI systems and services. Reporting into the B40...

Job Opportunity:This role requires a subject matter expert with a strong understanding of customer scenarios and dispute resolution. As an escalation point and case investigations agent, you will be responsible for tackling a variety of customer issues and inquiries in accordance with Mastercard rules and guidelines as well as Regulation Z compliance.Key...

About the Job:We are looking for an experienced ITSM service delivery specialist to manage and optimize our Freshservice platform. This role involves owning and managing the entire service management lifecycle, from incident and problem management to change and asset management.The ideal candidate will have 3-5 years of experience in ITSM roles, with a...

Job SummaryWe are seeking an experienced SolarWinds Automation Specialist to join our team. The ideal candidate will have a strong understanding of the SolarWinds Orion suite, extensive experience in maintenance and troubleshooting, as well as advanced PowerShell development skills.The successful applicant will administer and maintain the SolarWinds Orion...

Problem ManagerThe Problem Manager plays a vital role in ensuring IT service continuity by implementing efficient problem management processes.They employ the latest best practices, such as ITIL V4, to identify root causes of issues and implement preventive measures, minimizing their impact on the organization.Key Responsibilities:Identify major incidents...

Job Title: Global Technical Support SpecialistWe are seeking highly skilled and experienced technical support specialists to join our global team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients across the globe.Engagement DetailsLocation: RemoteDuration: 6–12...

Procurement Specialist Job OverviewWe are seeking a highly organized and detail-oriented Procurement Specialist to oversee and manage contractual agreements, including contract tracking, abstracting, and documentation.This role is critical to maintaining the integrity of our business relationships and mitigating risks.

Job SummaryWe are seeking a skilled Terraform and Ansible Automation Specialist to join our team. As a key member of our infrastructure automation team, you will be responsible for designing and implementing automated deployment pipelines using Terraform and Ansible.Key ResponsibilitiesDesign and implement automated deployment pipelines using Terraform and...