Associate Director

Opportunities with Episource, part of the Optum family of businesses. Join a premier provider of risk adjustment services, software and solutions that’s fueling innovation in the health care industry. Start a rewarding career where your work will empower health plans and medical groups with comprehensive end-to-end solutions designed to navigate health care efficiently. Our culture is rooted in innovation, encouraging our team to stay curious and engaged. By joining us, you become part of a global, remote/hybrid-friendly team dedicated to bridging health care gaps with a solid sense of social responsibility. At Episource, we are enriching lives, including those of our team members through Caring. Connecting. Growing together.

Primary Responsibilities:

Service Delivery 
Enable the AVP/VP to run Operations. Will bring in solid operations skills to the Account, will partner & compliment with Domain specialist. Improve the operational systems & processes in the Account Improve cost/chart by measures including but not limited chart/day/coder Manage client SLAs (turn-around-time, quality) solid understanding of US Healthcare industry and business environment Production planning – monthly, weekly and daily queue management, movement of resource on need basis Project management – Resource planning as per project scope, risk management and escalation management. Achieve client and organization objectives for a given project Work collaboratively with the every team to achieve organization goals Diligently use data driven tools and application to drive performance and decision making Team Management 
Goal setting, coaching and feedback, performance management, team development Career Management and development of leaders Coaching leads - Facilitate formal and informal training People Engagement (One-One's, Team meeting, skip meeting etc.,); Attrition Management Stakeholder Management 
Understand and finalize the scope with clients and onsite teams Manage client interaction over conference calls and/or emails Process Improvement 
Drive efficiency and productivity initiatives Improve client and employee experience by continuous improvements Capability Index Development 
Development and constant improvement of capability index of the team Compliance 
Manage external and internal quality and security standards (HIPPA/ISO/ISMS) audits and accountable for audit clearanceMaintain documentation to demonstrate adherence to compliance standards; Audit readiness; Floor etiquettes Value Add 
Drives generation and execution of ideas at an organizational level Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

3+ years of experience as Manager / Senior Manager Understanding of US Healthcare industry, including but not limited to HIPAA/HITECH Solid knowledge with ICD 10 & CPT codes 

Preferred Qualifications: 

Certification in CPC or CCS 10+ years of Medical Coding experience 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

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