Salesforce Technology Visionary

2 weeks ago


kozhikode, India beBeeTechnical Full time

Job Description:We are seeking a highly skilled Salesforce Senior Technical Lead to lead a team of 3–5 Salesforce developers and support engineers delivering ongoing Salesforce Managed Services for a large healthcare client.The ideal candidate will act as the L2 technical escalation point, drive issue resolution, maintain platform stability, and ensure smooth communication with both business stakeholders and internal teams.This role requires deep technical expertise in Sales, Service, and Experience Cloud, hands-on leadership, and a proactive approach to incident and enhancement management.The team leader will oversee daily operations, ticket triage, and sprint planning to ensure timely and high-quality deliveries. This includes establishing and enforcing coding standards, deployment best practices, and review processes.Key Responsibilities:Team Leadership & Delivery ManagementIncident & Problem ManagementCommunication & Stakeholder ManagementContinuous ImprovementRequirements:To be successful in this role, you must have:6+ years of Salesforce experience, with at least 3 years in a Technical Lead or L2 Support Lead role.Proven expertise in Sales Cloud, Service Cloud, and Experience Cloud.Strong understanding of Apex, Lightning Web Components (LWC), Flows, Integration (REST/SOAP APIs), and Data Management.Hands-on experience with Salesforce DevOps tools (e.g., AutoRABIT, Copado, GitHub) and sandbox management.Solid grasp of incident management, SLA adherence, and change/release processes.Experience working in a Managed Services or Support Operations model for enterprise clients, ideally in the Healthcare domain.Excellent communication and stakeholder management skills with a customer-centric mindset.Salesforce Platform Developer II or Application Architect certification preferred.



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