Team Lead

1 month ago

Hyderabad, India Randstad Offshore Services Full time

Reconciliation Team lead Job description:

Billing and timesheet reconciliation:
Reconciliation of designated customers’ selfbills with internal data;
Reconciliation of designated customers’ timesheets and time reports with internal timesheets;
Creation and processing of SES-templates on a regular basis for designated customers; ● Validation and cross-referencing of billing data and transactions to ensure accuracy and completeness;
Identification and investigation of discrepancies and inconsistencies, and organization of appropriate corrective actions;
Follow-up with customers, consultants and local PoC(s) on identified discrepancies;
Timesheet activities:
Periodic entry of consultant’s timesheets in designated customer portals or internal systems;
Chasing of and follow-up on missing freelancer timesheets during monthly closing activities;
Chasing of and follow-up on missing signed timesheets in function of related customer billing requirements;

PO related activities:
Regular generation of reports on missing PO numbers;
Chasing of missing PO numbers In function of related customer billing requirements and available information;
Follow-up on missing PO numbers with customers and with local PoC(s) as needed; ● Follow-up on depletion of POs for designated customers and reporting to the local PoCs as needed;

Customer communication:
Addressing of inquiries and concerns from customers or internal stakeholders promptly and professionally;
Direct contact with the customer for all questions in relation to reconciliation discrepancies and inconsistencies, SES-templates, missing signed timesheets (where needed), missing/incorrect/unclear PO information;
Reporting and documentation:
Creation of custom reports on the above-mentioned topics, summarizing findings and outcomes, and providing insights to management;
Regular reporting to local PoCs on reconciliation issues, SES-templates status, missing PO numbers and missing timesheets;

Process Improvement:
Analysis of reconciliation processes and workflows and making suggestions for improvements in order to enhance efficiency and accuracy;
Participation in projects aimed at optimizing reconciliation procedures and systems;

Issue resolution & escalation management:
Investigation and resolution of reconciliation disputes in a timely manner, coordination with relevant departments as needed;
Escalation of issues to the appropriate team members for resolution as needed;

Collaboration:
Providing the billing team with the required information so they can schedule and execute the billing activities in an efficient and qualitative way;
Collaboration with internal departments to gather and verify relevant information on billing data, missing timesheets, missing signed timesheets, missing PO numbers,
Collaboration with colleagues in finance and other relevant departments to facilitate smooth reconciliation processes;
Collaboration with cross-functional and cross-opco teams to streamline processes;
Participation in team meetings and contribution of ideas to improve procedures and customer satisfaction;
Participation in weekly stand-up meetings with the local PoCs to discuss daily business, changes, attention points, etc.

Shift Timings:
· 12:30 pm to 9:30 pm IST

Reporting to:
· Manager or above

To be successful in the role:
● Customer service oriented and self-motivated
● Strong written and verbal communication skills
● Excellent analytical skills and organization skills
● Proficiency with Microsoft Office (advanced Excel skills) and Google Suite products
● Ability to recognize gaps in current processes and recommend solutions
● Desire to achieve excellence and success

Qualifications:
● Bachelor’s degree in finance and accounting,
Demonstrated expertise managing many tasks simultaneously with exceptional attention to detail
Experience working independently to make decisions and resolve issues
Minimum of 6 years of experience in managing end to end reconciliations along with managing a span of 6-7 team members
Analytical – need to be able to assess usage at supported accounts and target opportunities
● Minimum of 6 years of experience in managing Purchase Orders and reconciliations along with good command over excel
● Billing or Accounting knowledge
● Advanced excel skills

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