Support Coordinator

4 weeks ago


Ahmedabad, India Ingersoll Rand Compressor Systems & Services Full time

The main purpose of this role is to provide adequate product support for a broad range of products, which will enable the customer-facing teams to address customer requirements with a technically viable and commercially competitive solution. The role is perfect for technical-commercial potentials who have the ambition to work in a multinational environment, interacting cross-functionally and benefiting from developing a broad network across the organization within their career. Whilst being in this role, you will obtain both market as well as competitive insights within the various vertical markets and applications through your close interaction with the sales teams throughout the entire end-user buying journey.

Responsibilities will include support Europe region, pricing analysis, and sales programs management. This position will ensure that all the Whole goods & Aftermarket strategies and programs are in alignment with Sales, Product Management, Engineering and Operations.

Location
Gurugram, Haryana / Ahmedabad, Gujarat

Languages Known - French & English ( Spanish )

Working Hrs – As per European Time Zone
Responsibilities:

Assist with managing product lifecycle of current product portfolio
Develop seasonal, product focused, and time-limited special sales (if requested) to both build pipeline orders and affect immediate sales.
Recommend stocking and production volumes based on knowledge of markets and commercial insights or sales forecast
Assure communication of the portfolio offerings to internal and external sales channels
Support market intelligence / price analysis for whole goods
Take on additional assignments as needed within the region / PM/ Engineering team that support business and personal developmental needs
Review pipeline with the different sales leaders.
Review and update the price book
Create or update price pages in the different sales systems
Create sales and selection tools
Develop tools, papers and libraries which are user-friendly and easy to use
Look into continuous process improvement and refine standard work where needed.
(Co-)Lead product trainings throughout the sales channel in the region as well as facilitate end-customer specific product trainings
In addition, you will contribute as an active member in the NPI (New Product Introduction) process for dedicated growth opportunities within the region.
Draft Communication & be the catalyst with marketing team for releasing communication on free stock, promotion, stock liquidation etc.

Experience:
3-5+ years working in a business environment, preferably with some manufacturing experience and exposure to lean practices and philosophy is desirable
Prior experience in a product specialist role, manufacturing or marketing is a plus but not required
Industry experience with air compressor systems is a plus
Qualifications:
A bachelor‘s or associate‘s degree in Engineering, marketing, business or related
Key Competencies:
Problem solving
Passionately customer focused with a drive for continuous improvement
Excellent communication skills



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