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IT Architect

1 month ago

Bengaluru, India GyanSys Inc. Full time

The primary skills are:
- Genesys Cloud CX
- Genesys Call Flow Architect
- Genesys Workforce Management
- Genesys Integrations with CRM applications like ServiceNow
- Genesys integration with MS Teams
- IP Telephony

The secondary skills are:
- Good to know skills on AWS platform and Amazon Connect service.
- Candidate should have knowledge on Engineering, consultation and be able to assist with day-to-day operational activities on Genesys Cloud CX.
- Should be able to assist in event of any service degradation or outage and engage in live troubleshooting with end user.
- The requirement is for a global contact centre setup and may have to engage with users across different time zones. Should be flexible with working hours on a need to basis.

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