Center Manager

4 weeks ago

Pune, India Atos Full time

Carry out change management, problem management and responsible for reviews and closing changes and problems as per SLA
Tracking and reviews SLA of DC team and responsible for SLA achievement
Attending Daily, weekly and monthly meetings and reviews with customer
Responsible for DC governance reviews with customer
Handling DC related escalations and respond on time and make sure about positive customer experience
Co-ordination with multiple teams for DC related issues and topics
Responsible DC domain’s capacity management and timely reviews with customer
Planning, installation and support of the company’s physical computer infrastructure (hardware, systems software, networks, and backup systems)
To take overall responsibility for the security of Data Centre operations and ensure that appropriate controls are implemented
Responsible for recommended architecture and infrastructure changes, identifying the anticipated business benefits, together with the risks and consequences of failure to support infrastructure performance reporting.
Operations support that includes the entire IT infrastructure housed within the Data Center in 7x24 environment
Customer support responsibilities can include customers relations, responding to customer inquiries and coordinating with various vendors and OEM
Lead and supervise a team of Data Center Technicians which is installing, maintaining and decommissioning network and server hardware
Oversee the safety, security, availability, quality, and performance of the team, while driving a positive customer experience
Strategic planning and forecasting; manage team and individual performance; delivering performance reviews, and address staffing needs
Carry out supervisory responsibilities in accordance with the organization’s policies and procedures
Mentor, train and develop career progression for direct reports and members of the organization
Obsess over team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective
Having good knowledge/Understanding of DC Domains (Server, Network, storage, Backup & Database) and having expertise in one of the domain.
More than 10 years experience in Data center operations experience.

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