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Administrator

1 month ago

Chennai, India A2MAC1 - Decode the future Full time

JOB DESCRIPTION Date : 24/02/2024

JOB TITLE

Department

REPORTING LINE(S)

LOCATION

PC Support Administrator

Technologies Group

Direct line: Workplace Support Team Leader

Chennai

MISSION

The PC Support Administrator is responsible for internal users IT support, maintain digital workplace environment operational and manage IT assets, network access and hardware /software provisioning for employees, contractors and third parties according to security policies.

Tasks & Responsabilities

Provide IT support to internal users
Manage company network accesses and Active Directory according to security policies
Manage new starters and leavers IT process
Installs, adapts workstations to the user, operates the connections of the network elements
Integrates smartphones and tablets and communication systems into the company‘s information system
Integrates, operates and supports office copiers and printing systems
Setup, operates and supports meeting rooms communication solutions
Collaborate with Site Managers to setup, operate and support physical security systems (door access control and video surveillance)
Diagnoses an anomaly, remedy problems by an internal or subcontracted intervention, apply the preventive maintenance plan
Detects and removes viruses, ensures the backup of computer data
Keeps the inventory of the hardware and software up to date, managing hardware stock and licenses availability
Manage IT Purchasing process for on time supply of IT equipment and software
Participates in the deployment of the company‘s messaging and collaborative system and trains users as required
Assists remotely or on site, in order to solve user‘s incidents (hardware or software) as soon as possible, within agreed SLAs
Keep a permanent technological watch on workplace digital environment
Automate daily tasks such as system or software installations, security updates
Monitor and manage technical alerts, ensuring proper escalation as needed
Write technical and support documentation
Apply and enforce security policies

Profile Required

Must have

Professional English
Expertise in :
Windows Professional, IOS, Android
Active Directory and Azure AD
Office 365
Knowledge in :
Windows server and powershell
Networking
Supplier management
‘Team Player‘ attitude
Knowledge of various IT and business functions
Capacity to work with an agile methodology
Great interpersonal, problem-solving, analytical, and research skills

Nice-to-have

Knowledge in MacOS
Experience in automotive or industrial business
Professional French or German or Chinese

Skills & Abilities

Solid Windows technical background
Service oriented approach
Knowledge of basics ITIL, project management methodologies
Knowledge of basics of IT security and networking
Good written and verbal communication skills
Innovative thinking
‘Can do‘ attitude

IT Suppliers management experience

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