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Resident Manager

4 weeks ago

Gurgaon, India Housr Full time

Who we are:
- Housr is a unique co-living platform that fosters mega-communities through state-of-the-art, super-aggregated, tech-enabled shared spaces for young working professionals.
- Founded in 2018 by real estate veterans Deepak Anand. Housr offers easy, hassle-free living, with the largest network and scale of co-living spaces, connecting like-minded communities. Housr‘s vision is to truly transform the way millennials live with high-quality co-living spaces, which make their lives easier, more convenient, fulfilling, and memorable.

Housr Homes:
- Fully furnished and managed residences across prime locations close to working hubs and commercial spaces.
- We ensure living in a new city is completely hassle-free with high safety standards and premium services.
- These are specifically designed to cater to couples and individuals who are tech-savvy and prefer an urban style of living.

What the job involves:
-We are looking to hire highly energetic individuals with great communication, an impressive personality with high confidence, and a hustler mindset
-We need 1-4 years of experience with a desire to grow an early-stage startup.
-If you like making people smile, this role is for you. You would act as an on-ground operations machine at Housr properties to ensure that the Housr residents have the most hassle-free experience.
-You will be responsible for managing the entire P&L for the assigned property.
-In this crucial role, it will be up to you to ensure that Housr buildings have the highest standard of living.
-Your work will directly impact the customer experience a most important metric for Housr.

Candidate has to stay at the property and: -
 Oversee customer service & support processes and organize them to enhance
customer satisfaction.
 Supervise staff from different direct/indirect departments and provide constructive
feedback.
 Ensure that the company runs with legality and conformity to established
regulations.
 Help to create a friendly team environment, providing support to colleagues &
residents.
 Act as a role model for the team; setting and promoting a high level of service
standards.
 Drive efficiencies for reactive and planned business.
 Manage the shift supervisor/s in scheduling the overall teams working activities.
 Vendor management and SLAs.
 Plan and organize effectively, with excellent attention to detail and problem-solving
skills.
 Effectively engage with customers, colleagues and team members alike.
 Ensuring that security and safety regulations are met.
 Managing the overall P&L and sales for the property.

Prerequisites:
He/she should have excellent communication skills.
Candidate has to be ready to stay at the property. Accommodation and food
will be provided by Housr.

Qualifications:
Graduate with a bachelor degree. Preference would be given to someone with
a bachelor’s degree in Hotel Management.

Experience:
 Minimum 1-4 years of experience in a five-star hotel or Co-living setup.
 Must be good at handling customer issues.
 Should have handled operations, including maintenance, cleanliness and
efficiency

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