Network Engineer
1 month ago
ABOUT US...
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
ABOUT THE OPPORTUNITY...
The Network Engineer engages with customers around the globe on new installs, provides incident management to troubleshoot problems, and recommends and implements improvements in our network environment. Network Engineers also lead in the evaluation, installation, and support of network communications equipment, including switches, routers, firewalls, and application delivery controllers/load balancers. In addition, the Network Engineer is responsible for testing and evaluating network systems to troubleshoot problems and recommend and implement improvements in our network environment. The Network Engineer manages and coordinates carrier maintenance.
Responsibilities:
● Configure, install, support and maintain customer infrastructure (20%)
● Support, and maintain the network hardware and software infrastructure, including routers, firewalls, switches and load balancers. (20%)
● Identify, analyze, and resolve faults ranging from major network outages to customer escalations. (20%)
● Routine preventative measures such as network monitoring, security, upgrades and maintenance. (20%)
● Create and maintain comprehensive documentation for all implemented networks.
● Email, DNS, DHCP and network monitoring such as fault reporting, traffic analysis and data collection with SNMP.
● Participate in 24/7 department on-call rotation, with some after hours and weekend work expected.
Key Skills, Requirements and Competencies:
● Bachelor‘s degree (or equivalent) in computer science/other technical field or five to ten (5-10) years of experience in lieu of degree - required
● Minimum of five (5) years of work experience in a mixed vendor ‘mission critical‘ environment – with customer support experience preferred and track record of delivering complex projects with little supervision - required
● Network technologies and protocols including HSRP, VLANs, Spanning Tree, VPN’s, MPLS, BGP, IS-IS and OSPF
● Network monitoring technologies and SNMP management (Nagios, Cacti, Observium, Syslog, Solarwinds etc.)
● CCNA, CCNP or equivalent certifications preferred
● Complex carrier/datacenter network environment
● A thorough working knowledge of TCP/IP protocols, Access Control Lists, IP Addressing/Subnetting, and LAN technologies
● Network technologies and protocols including HSRP, VLANs, Spanning Tree, VPN’s, MPLS, BGP, IS-IS and OSPF
● Network monitoring technologies and SNMP management (Nagios, Syslog, Solarwinds etc.)
● VMware, Windows, and Linux
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