Analyst

1 month ago


Navi Mumbai, India MNC Group Full time

on expertise in configuration of Apple, Microsoft and Video Conference devices.
personalized support to VIP users at Head office and at Residence for their official and personal Apple, Microsoft, and VC devices.
VIP users & Chairman and family at their residence for any IT-related issues.
Service Desk team members in resolving complex issues with IOS and Microsoft devices.
the Video Conference / AV team and vendors in successfully conducting EGM/AGM meetings.
remote support to Global VIP users for their IT-related concerns.
expertise in managing MS 0365 License suite including EMSE3 Licenses, Intune, SCCM
expertise in managing various products in End user Backup like Commvault
on ITSM tools
knowledge of working on Microsoft O365 suite & Issue resolution
on expertise on setting up new Windows laptops, MacBooks, and personal devices for VIP users, including data transfer.
with Asset, IT vendors, and other teams for VIP user-related matters.
comprehensive guidance and training to VVIP and VIP users.
knowledge of ITSM Tools like Service Now
knowledge on Asset Mgmt. and related tool
with Microsoft, Apple, and other major vendors to address issues unresolved by managed service Partner and local IT team.
Communication Skills (English – Written and Oral)
years of experience of managing VIP Users and especially at the level of MD, Chairman and at CXO level.


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