Walk

4 weeks ago

Bengaluru, India Infosys BPM Full time

WALK-IN FOR L1-TECHNICAL SUPPORT ON 10th, 17th & 22nd May 2024 AT BANGALORE

Greeting from Infosys BPM Ltd.,

You are kindly invited for the Infosys BPM: Walk-In Drive on 10th, 17th & 22nd May 2024 at BANGALORE.

Note: Please carry copy of this posting to the venue and make sure you register and submit your application when attending the walk-in interview. please find below the Interview details.

INTERVIEW DATE & VENUE DETAILS:

Interview Date: 10th, 17th & 22nd May 2024
Interview Time: 10 AM to till 2:00 PM

INTERVIEW VENUE - BANGALORE:

Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase. J P Nagar, Bengaluru, Karnataka 560078. Landmark: Near Sindhoor Convention Centre
NOTE: No Candidate parking facility is available at the location.

JOB DESCRIPTION:

SKILL SET: L1-Technical Support Specialist.

QULAIFICATION: BE/B. Tech graduates only.

IMPORTANT NOTE: For all the skillsets (2+ Years) of project experience is mandatory (Excluding Bench & Training & Internships).

INTRODUCTION:

The Technical Help Desk Support (L1) is responsible for providing first-level technical support to our US-based clients. This includes answering phone calls, emails, and chat messages, as well as providing remote troubleshooting assistance. The ideal candidate will have strong technical skills and be able to communicate effectively with customers.

MANDATORY REQUIREMENTS:

Min 2+ Experienced Customer & technical support. (Inbound calls / FCR - First Contact Resolution).
Experience in Voice and email Support (US client).
Strong customer service & Handling skills.
Excellent written and verbal communication skills. (Language/Grammar Proficiency).
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite.
Familiarity with ServiceNow Ticketing tool.
Knowledge of common technical troubleshooting tools and techniques.
Knowledge of ITIL Framework is Required

ROLES & RESPONSIBILITIES:

Answer phone calls, emails, and chat messages from clients regarding technical issues.
Troubleshoot software and hardware problems.
Escalate complex issues to the appropriate team members.
Document all customer interactions in the ticketing system.
Stay up to date on the latest technical developments.
Provide excellent customer service.

POINTERS TO NOTE:

Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is a traveled must for Security Clearance.

REGARDS,
INFOSYS BPM - RECRUITMENT TEAM

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