Senior System Administrator

4 weeks ago

Noida, India IT BY DESIGN Full time

Senior System Administrator is a skilled technician who can act as the first point of contact for their end-users to resolve or escalate issues related to desktop hardware, software, network, and others when a request is raised through phone calls, emails, or chats.
They have effective communication and customer service skills and can troubleshoot end-user support issues quickly. Success for them is high customer satisfaction and quick resolution of helpdesk tickets.
They act as intermediaries between their organization and its clients by continuing to take ownership of the problem and ensuring that it has been appropriately reordered, prioritized, and resolved within the defined service-level agreements (SLAs).

Education and Qualifications

Bachelors‘ degree and Undergraduate with minimum 2 years of experience.
Atleast 2 – 3 years of working experience with Windows domain desktop & end-user technical support.
Experience of working with teams of English-speaking countries
Excellent customer service skills.
Active Directory user management and troubleshooting.

Responsibilities
Desktop operating system maintenance, troubleshooting, and diagnosis
Desktop connectivity troubleshooting
Application installation and support
Printer installation and support
Client VPN installation and support
Microsoft Office Suite Support
Desktop antimalware administration and resolution
Active Directory user management and troubleshooting

Added Advantage

Office 365 administration.
AZ-900 or Network+, ITIL foundation.

Behavioral Skills

Longevity and commitment in previous work
Team player
Ability to meet target under pressure and time bound deadlines.
Dynamic and pleasing attitude and personality

Our Culture and You

What does the day in life look like for the Senior System Administrator ? You come to work each day in an environment that promotes a community of collaboration and engagement. You work closely with a passionate and positive leadership team that is invested in your success. We work hard and have fun while dreaming big.
Our employees have indicated that at IT by Design they find a home where their passion and career goals finally intersect for them to live a life full of purpose.

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