Technical Program Manager

Job Description

About MoEngage

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino's, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.

arms marketers and product owners with insights into customer behavior. Brands can leverageto orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels., the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage'shelps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

About Campaigns Team

The mission of the campaigns team is to send every communication on time and to the right intended audience.The campaigns team is one of the core teams at MoEngage, responsible for sending close to three billion notifications every day to help clients engage their users better. As a member of the Campaigns team, you will be working on developing high-performance solutions to deliver personalized and context-based notifications across various channels to help increase customer retention and LTV. You will also be designing and building features to help clients provide a customized experience for end-users allowing them to have a more personalized experience at scale. Here you will have a chance to own systems and develop features i.e., right from inception to deployment. Reliability is of utmost importance for us and we build in-house solutions like Campaign Watcher & AutoBatchRunner to ensure 100% transparency and delivery of notifications.

Roles and Responsibilities

- Establish TPM function and standards
- Drive various initiatives for the Campaigns team
- Dive Deep into Technical Architeatures and Requirements
- Quickly whiteboard solutions with the business for upcoming requirements
- Understand and communicate in the language of micro services and APIs
- Build and manage large cross-team plans spanning a few quarters to a year - includes aligning resources from various teams, assigning responsibilities, building plans, calling out risks, dependencies and assumptions, execution and timely delivery of projects
- Stake holder management and reporting
- Take part in software development life cycle and is familiar with Agile methodologies.
- Work with software development and product teams to build and deliver high-quality, scalable products worldwide. Drive various Campaigns PODs OKR planning.

Requirements

- Bachelor's degree in Computer Science or equivalent combination of technical education and work experience
- 6+ years of Software Development experience 5+ years of experience in building and leading strong engineering teams with prior experience as TPM.
- Proven experience in software development and distributed systems using Linux, Java/Python frameworks, ReactJS like UI frameworks, RDBMS, NoSQL DB,
- Proven experience in managing high performing engineering teams
- Proven experience with at least one of the cloud computing infrastructures - GCP / Azure / AWS
- Familiar with Mobile app development. SDK experience is a plus.
- Sprint/Kanban management, Roadmap, Planning, Hiring, Onboarding, Mentoring, Documenting.
- Proven experience in tools like JIRA, Confluence
- Liaison with Product Management, Engineers, DevOps, QA and other teams. The ability of influence without authority.
- Excellent verbal and written communication skill.
- Awareness of Secure Development process and practices
- Awareness on Information Security concepts and Best Practices

At MoEngage, we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value - for our clients, our employees, and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and growth.

Employment at MoEngage is based solely on professional competence, skills, and experience. We stand firmly against all forms of discrimination and support equal rights and opportunities regardless of gender, ethnicity, abilities, age, identity, orientation or expression, marital status (including pregnancy), religion and beliefs, or any other status protected by law.
It is our policy to comply with all applicable national, state, and local laws related to non-discrimination and equal opportunity. MoEngage is truly a place where everyone can bring their passions, authentic selves, and talents to work, collaborating to drive progress and solve meaningful challenges.

Why Join Us

At MoEngage, we are passionate about our team and technology - see below to know more about us.

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.