Customer Support Executive

2 weeks ago

Gurugram Gurugram India Redcliffe Labs Full time

Job Description Position Title: Customer Support Executive Location: Gurgaon, Haryana Company: Redcliffe Labs Office Address: Unitech Cyber Park, Tower C, 7th Floor, Sector 39, Gurgaon Job Summary - Proven customer support experience or experience as a Client Service Representative - Strong phone-handling skills and active listening ability - Familiarity with CRM systems and customer support best practices - Excellent communication and presentation skills - Ability to multitask, prioritize, and manage time effectively - Customer-oriented approach with adaptability to different personality types - Strong English communication skills - Minimum 1 year of experience in a Customer Support Executive role Key Responsibilities - Respond to customer inquiries via phone, email, chat, and social media promptly and professionally. - Resolve product or service-related concerns by clarifying issues, identifying the cause, and determining the best solution. - Provide accurate, valid, and complete information using appropriate tools and methods. - Handle customer complaints, provide suitable solutions and alternatives, and ensure timely follow-up. - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Keep detailed and accurate records of customer interactions, process customer accounts, and manage documentation. - Follow all communication procedures, guidelines, and company policies. - Stay updated on product knowledge and organizational policies to deliver accurate and timely support. - Collaborate with team members and other departments to ensure customer satisfaction and efficient service delivery. Required Skills & Qualifications - Excellent communication and soft skills - Experience with customer support software, databases, and CRM tools - Strong problem-solving and analytical abilities - Ability to work independently and as part of a team - Patience and calmness under pressure - Multilingual abilities are an advantage - Flexibility to work in rotational shifts Customer Handling,Issue Resolution,Communication Skills

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