Executive Call Center Quality Jobs Opening in Novartis Healthcare Pvt Ltd at HyderabadLess
2 weeks ago
Extensive Industry Experience: Offering over 11 years of progressive expertise in the Business Process Services (BPS) sector, specializingin technical support, customer service, and inbound process management across technology, telecom, logistics, and aviation domains. Service Excellence & Performance Optimization: Expertise in team leadership, performance optimization, and client engagement, with astrong record of accomplishment of enhancing service delivery, meeting SLA commitments, and improving customer satisfaction scores. Operational Efficiency & Process Enhancements: Instrumental in reducing escalation resolution time and improving operationalefficiency by implementing process enhancements, structured audits, and optimized communication strategies. Data-Driven Decision Making: Strategically adept in leveraging data-driven insights and KPI monitoring to align service operations withorganizational goals, ensuring measurable impact on customer retention and business growth. Technical & Process Expertise: Skilled in escalation management, CRM systems, knowledge base administration, and quality assurancepractices, with hands-on expertise in troubleshooting complex software and broadband-related issues. Client Relationship & Stakeholder Engagement: Accomplished in fostering strong client relationships through proactive engagement,process transparency, and continuous improvement initiatives, contributing to long-term customer loyalty and operational excellence. Any Post Graduate, Any Graduate
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Hyderabad, India Novartis Healthcare Pvt Ltd Full timeJob Description: hands-on experience with Qlik Sense and SQL for data visualizationJob Description: IM BEST Operations â Data Visualization AnalystLocation â Hyderabad, India1. About the RoleIM BEST is an online reporting platform designed for IM executives and their teams. It enables organization and visualization of various Performance,...
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Hyderabad, India Novartis Healthcare Pvt Ltd Full timeartwork coordinatorvendor Managementgood communication Any Post Graduate, Any Graduate
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Hyderabad, India Novartis Healthcare Pvt Ltd Full timeTest Planning:Develop comprehensive test plans outlining the scope, objectives, and approach for UAT. Test Case Creation:Design detailed test cases that accurately reflect how end-users will interact with the system. Test Environment Setup:Prepare a testing environment that is a realistic replica of the production environment, often with real-world...
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Hyderabad, India EShieldz Healthcare Technologies Pvt Ltd Full timeJob Title: Sales Executive / Business Development Executive / Business Development Manager Department: Sales & Marketing Company: eShieldz Healthcare TechnologiesLocation: HyderabadAbout the Role:We are looking for dynamic and motivated individuals to join our Sales & Marketing team. This role offers an excellent opportunity for freshers who are eager to...
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Quality Specialist, SFMC
2 weeks ago
Hyderabad, Telangana, India Novartis Full time ₹ 6,00,000 - ₹ 12,00,000 per yearSummaryThe Execution QA comprehensively reviews rendering quality, Metadata, ContentMatrices accuracy with the email build, Subscriber segmentation, Journey configurations,and deployment accuracies. Calls out and communicates all inconsistencies to CampaignManagers and Deployment teams.About the RoleLocation – Hyderabad #LI HybridAbout the Role:The...
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Specialist - Quality Operations
1 day ago
Hyderabad, Telangana, India Novartis Full time ₹ 9,00,000 - ₹ 12,00,000 per yearSummary-Manages Quality aspects and projects within area of responsibility. -Ensures and supports overall GxP conformity and Compliance with the Novartis Quality Management Systems.About the RoleMajor accountabilities:Oversight of all production and testing activities, ensures compliance with cGxP, incl. data integrity and eCompliance -Support exception...
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Quality Lead Data
3 days ago
Hyderabad, Telangana, India Novartis Full time ₹ 1,04,000 - ₹ 1,30,878 per yearSummaryThe Quality Lead Data & Digital TRD QA is responsible for overseeing, driving and implementing global data & digital (DDI) projects and initiatives within Technical Research and Development (TRD) Quality Assurance (QA). This role collaborates closely with relevant partners in TRD, Research & Development Quality (RDQ) and Operations Quality and leads...
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Hyderabad, India NNG Pvt Ltd Full timeResponsibilities:Conduct outbound and inbound calls to prospective clients to introduce the company’s products and services.Understand client requirements and provide accurate information to support decision-making.Coordinate with the sales team by scheduling meetings and ensuring proper lead handover.Perform regular follow-ups with potential clients to...
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Quality Operations-Specialist
3 weeks ago
Hyderabad, India Novartis Full timeJob Description Summary -Manages Quality aspects and projects within area of responsibility. -Ensures and supports overall GxP conformity and Compliance with the Novartis Quality Management Systems. Job Description Key Responsibilities: - Oversight of all production and testing activities, ensures compliance with cGxP, incl. data integrity and eCompliance...
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Quality operations-specialist
2 weeks ago
Hyderabad, India Novartis Full timeJob Description Summary-Manages Quality aspects and projects within area of responsibility. -Ensures and supports overall Gx P conformity and Compliance with the Novartis Quality Management Systems. Job DescriptionKey Responsibilities:Oversight of all production and testing activities, ensures compliance with c Gx P, incl. data integrity and e...
