Content Developer

Job Description Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data securing and protecting private information more effectively Elastic's complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. We're looking for a Content Developer to join our Global Support Engineering team at Elastic. In this brand-new role, you'll work side by side with the Training Manager and subject matter experts (SMEs) to transform technical expertise into engaging, effective learning content for our global support engineers. Your work will directly shape how our support organization learns, grows, and delivers exceptional customer experiences. From designing eLearning courses and videos to building labs and interactive modules, you'll be the creative force that brings training content to life in our enablement platform, Seismic. This is an exciting opportunity to combine technical knowledge with instructional design to elevate education across our global support team. What You'll Do - Collaborate with the Training Manager and SMEs to design and develop high-quality learning content (eLearning, videos, workshops, labs, and instructor-led materials). - Translate complex technical concepts into clear, concise, and engaging learning materials tailored to support engineers. - Use Content builders like LEAi or similar tools to build high quality technical content - Build interactive labs, scripts, and technical exercises that reinforce practical skills with the Elastic Stack. - Develop and maintain on-demand learning content, ensuring accuracy, clarity, and alignment with the latest product features. - Apply instructional design best practices to optimize engagement, retention, and learner outcomes. - Manage and publish content within Seismic, ensuring accessibility and usability for a global audience. - Partner closely with cross-functional teams (Support, Education, Product, and Engineering) to gather insights and continuously improve training assets. What You'll Bring - 2+ years of experience developing technical learning content (eLearning, labs, video, or related formats). - Strong instructional design skills with a portfolio of engaging technical content. - BS degree (or equivalent experience) in Instructional Design, Computer Science, Engineering, or related field. - Ability to understand and explain technical topics (programming, databases, distributed systems, or search technologies). - Experience with enablement platforms such as Seismic (or similar) and with content developing tools like LEAi. - Familiarity with authoring tools and multimedia creation software (e.g., Articulate, Camtasia, Captivate, or comparable tools). - Excellent writing and editing skills, with the ability to simplify complex concepts for technical learners. - Strong collaboration skills to work effectively in a distributed, global environment. - Curiosity and excitement to dive deeper into the Elastic Stack and support ecosystem. Additional Information - We Take Care Of Our People As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. - Competitive pay based on the work you do here and not your previous salary - Health coverage for you and your family in many locations - Ability to craft your calendar with flexible locations and schedules for many roles - Generous number of vacation days each year - Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service - Up to 40 hours each year to use toward volunteer projects you love - Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [Confidential Information]. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People's Republic (DNR), and the Luhansk People's Republic (LNR). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.