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CRE

4 weeks ago

Bhubaneswar India Khimji Dayabhai Group of Companies Full time

Job Description

Job Description for the position of Customer Relationship Executive:

Politely greeting the arriving consumers/guests

Managing the customer waiting area

Providing the product catalogue during waiting time of the customer and information on products, service plans and promotions

Providing direction guidance to the customers up to the desired counter

Providing exceptional Customer Service

Maintaining Customer Data electronically for all walk-ins

Maintaining a professional courteous behavior

Reasonably meeting the customers needs

Leveraging resources to minimize customer waiting times

Escalating customer issues to Store Managers

Maintaining a clean work area with help of HK

Maintaining a neat, well-groomed, personal appearance

Managing various customers and greet everyone politely, administer all inquiries and assist in any special request of guests.

Coordinating with service agents and drivers and assist all customers with maps and directions as per requirement.

Analyzing customer requirement and assist customer to appropriate department and ensure availability of all resources.

Reporting to the concerned authority

There are also other duties as to the designation. The duties are not limited to the the tasks above and expected to adhere to the customer satisfaction level being following the policies and protocols.

Qualifications:

Degree/Diploma of any stream

An extreme attention to detail

Excellent interpersonal skills

Robust written and communication skill set

Basic understanding of office software and machinery

Key Skills and Competencies

Good Communication Skills - Hindi/Odia/English

Excellent People Skills

Friendly and Outgoing

Must be able to stand for long periods

Must be able to move freely

Need skills in decision-making and prioritizing needs

Ability to work in a fast-paced environment

Capable of working well under pressure

Strong organizational

Ability to remember faces and names

Salary:

INR 8000 10000 in hand

Location:

Baripada