Business Analyst

Job Description

About Zeta

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by and Ramki Gaddipati in 2015.
Our flagship processing platform - Zeta Tachyon - is the industry's first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.
Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over1,700+ employeesacross the US, EMEA, and Asia, with70%+ roles in R&D. Backed bySoftBank, Mastercard, and other investors, we raised$330M at a $2B valuationin 2025.

Learn more @,,,

About the role
This is a mid-level Business Analyst position in the Pluxee Studio team at Zeta, where you will play a dual role of analyst and consultant to drive adoption, implementation, and growth of Zeta's Benefit SaaS platform for Pluxee India and Pluxee Philippines.

In this client-facing role, you will partner with senior stakeholders from Pluxee and collaborate with Zeta's cross-functional Studio teams to modernize and scale their card payments, wallet solutions, and digital benefit ecosystems. Beyond requirement gathering, you will act as a trusted advisor, shaping solutions, recommending best practices, and ensuring business objectives align with Zeta's product capabilities.

Responsibilities:

- Requirement Analysis & Documentation
- Engage with Pluxee stakeholders across India and the Philippines to gather, validate, and prioritize business requirements.
- Translate business needs into functional specifications, process flows, and user stories.
- Maintain traceability across requirements, solution design, and delivery outcomes.
- Solution Design & Consultation
- Act as a solution consultant by recommending best practices aligned with Zeta's Benefit SaaS platform.
- Collaborate with product, engineering, and design teams to define scalable and feasible solutions.
- Create and maintain FSDs, PRDs, data flow diagrams, and client-facing deliverables.
- Stakeholder Management
- Facilitate workshops, walkthroughs, and design discussions with client stakeholders.
- Ensure alignment between Pluxee client teams and Zeta Studio teams on scope, timelines, and priorities.
- Provide clear communication, timely updates, and risk visibility.
- Delivery Support
- Partner with QA and engineering to validate requirements during development and testing.
- Support UAT planning and execution, ensuring scenarios are thoroughly validated.
- Oversee delivery, ensure timely sign-offs, and unblock functional queries during implementation.
- Continuous Improvement
- Identify opportunities to optimize business processes and customer journeys.
- Contribute to internal BA best practices, playbooks, and knowledge sharing.
- Stay updated on industry trends in payments, wallets, and digital benefits.

Skills:

- Must-Have
- 4-6 years of experience as a Business Analyst in payments, fintech, banking, or SaaS platforms.
- Strong understanding of card payments, wallets, and digital benefits ecosystems.
- Proven ability to analyze, document, and translate requirements into functional solutions.
- Excellent communication, presentation, and stakeholder management skills.
- Hands-on experience in preparing FSDs, PRDs, process flows, data flow diagrams, and user stories.
- Ability to collaborate effectively with cross-functional teams (product, engineering, QA, design).
- Good-to-Have
- Experience working with international stakeholders across multiple geographies (India, Philippines, APAC).
- Exposure to Agile methodologies and tools like JIRA, Confluence.
- Familiarity with enterprise integrations (APIs, SFTP, batch processing).
- Knowledge of regulatory/compliance aspects in payments (RBI, BSP, PCI-DSS).
- Analytical mindset with skills in Excel, SQL, or BI tools.

Experience and Qualifications:

- Bachelor's degree in business administration, Computer Science, Engineering, or related field (MBA preferred).
- 5-8 years of total experience as a Business Analyst, Consultant, or Solution Architect with product, consulting, or fintech companies.
- Prior experience managing large, global client projects is a plus.