Lead Technical Program Manager

Our PurposeWe work to connect and power an inclusive digital economy that benefits everyone everywhere by making transactions safe simple smart and accessible Using secure data and networks partnerships and passion our innovations and solutions help individuals financial institutions governments and businesses realize their greatest potential Our decency quotient or DQ drives our culture and everything we do inside and outside of our company We cultivate a for all employees that respects their individual strengths views and experiences We believe that our differences enable us to be a better team - one that makes better decisions drives innovation and delivers better business results Title and SummaryLead Technical Program ManagerResponsibilities - Plan execute and deliver projects from inception to completion related to a known technology product or program Proactively manage the end-to-end delivery of engineering work through the organization and all dependent organizations reporting out progress ensuring dependencies are covered overseeing the gaps between teams processes and systems while removing all blocking issues leading to a successful delivery Work with 1-2 scrum teams you may be embedded within the scrum team or your work may be cross-cutting across products multiple scrum teams and or technologies Get guidance from peers and or your manager as you ramp into the space and build your technical and domain expertise Build and maintain integrated project schedules that account for internal external dependencies differing delivery approaches numerous constraints and adequately factor in contingency for unplanned delays Learn how to negotiate features and associated priority and help the team and their customers reach consensus Collaborate with engineering managers to secure resources scope efforts set priorities and establish delivery milestones Figure out the sequencing of the work so that engineering execution can be optimized Identify blocking issues and manage their resolution Manage project communications and may be the first point of contact for the team Run effective meetings Clearly articulate scope timelines dependencies owners actions risks and mitigations Own project communications and ensure the right information about the status of a project is delivered to the right audience at the right time Have good working relationships with engineers managers and peers Job specific experience - Take the time to fully learn the functionality architecture dependencies and runtime properties of the systems involved with your projects This includes the business requirements and associated use cases Mastercard customer s experience Mastercard s back office systems the technical stack application service architecture interfaces and associated data flows dependent applications services runtime operations i e trouble management associated support strategies and maintenance Understand the business context and the associated customer use cases Understand your team s technologies and are able to evaluate system designs and architecture as you participate in solution discussions Recognize discordant views and take part in constructive dialog to resolve them Verbal and written communication is clear and concise Improve team processes that accelerate delivery drive innovation lower costs and improve quality Corporate Security ResponsibilityAll activities involving access to Mastercard assets information and networks comes with an inherent risk to the organization and therefore it is expected that every person working for or on behalf of Mastercard is responsible for information security and must Abide by Mastercards security policies and practices Ensure the confidentiality and integrity of the information being accessed Report any suspected information security violation or breach andComplete all periodic mandatory security trainings in accordance with Mastercards guidelines