Manager Citrix Administrator Pune

About VOIS VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value and enhancing quality and efficiency across 28 countries and operating from 7 locations Albania Egypt Hungary India Romania Spain and the UK Over 29 000 highly skilled individuals are dedicated to being Vodafone Group s partner of choice for talent technology and transformation We deliver the best services across IT Business Intelligence Services Customer Operations Business Operations HR Finance Supply Chain HR Operations and many more Established in 2006 VOIS has evolved into a global multi-functional organisation a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone About VOIS India In 2009 VOIS started operating in India and now has established global delivery centres in Pune Bangalore and Ahmedabad With more than 14 500 employees VOIS India supports global markets and group functions of Vodafone and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology Networks Business Intelligence and Analytics Digital Business Solutions Robotics AI Commercial Operations Consumer Business Intelligent Operations Finance Operations Supply Chain Operations and HR Operations and more About the RoleJob description 7-10 yrs Experience with Citrix implementations maintenance configurations and resolve escalated issues for Citrix DaaS CVAD VDIs HSDs applications and NetScaler Proven ability implementing Best Practices Optimization Fine Tuning skills on Citrix Infrastructure components Experience on Support and troubleshooting skills of Citrix DaaS CVAD VDIs HSDs applications and NetScaler Good understanding on Hyper Converged Infrastructure and Azure Cloud IaaS Knowledge on Windows Server 2016 2019 Win-Multisession Active directory and GPO Experience with Microsoft technologies such as Active Directory Group Policies Certificate Services IIS etc Knowledge of PowerShell scripting RPA Services FSLogix will be added advantage Hands-on experience with Security patching deployments using tools like MECM and image freeze concepts Knowledge of APP-V app packaging publishing troubleshooting Ability to provide reliable technical support and guidance on complex issues in a high velocity dynamic environment Provide technical subject matter expertise wherever required Ability to contribute in medium to complex tasks independently What s in it for youSystem Monitoring and Troubleshooting Monitor system performance and troubleshoot issues related to Citrix and Microsoft technologies Conduct root cause analysis and implement preventive measures to avoid recurrence of issues Security and Compliance Implement and maintain security best practices for Citrix and Microsoft environments Ensure compliance with organizational and regulatory requirements Documentation and Reporting Maintain comprehensive documentation of system configurations changes and procedures Prepare and present reports on system performance incidents and resolutions Collaboration and Support Collaborate with other IT teams to ensure seamless integration and operation of Citrix and Microsoft solutions Provide technical support and guidance to end-users and other stakeholders Continuous Improvement Stay updated with the latest Citrix and Microsoft technologies and industry trends Identify opportunities for system enhancements and process improvements VOIS Equal Opportunity Employer CommitmentVOIS is proud to be an Equal Employment Opportunity Employer We celebrate differences and we welcome and value diverse people and insights We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society We do not discriminate based on age colour gender including pregnancy childbirth or related medical conditions gender identity gender expression national origin race religion sexual orientation status as an individual with a disability or other applicable legally protected characteristics As a result of living and breathing our commitment our employees have helped us get certified as a Great Place to Work in India for four years running We have been also highlighted among the Top 5 Best Workplaces for Diversity Equity and Inclusion Top 10 Best Workplaces for Women Top 25 Best Workplaces in IT IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023 These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do By joining us you are part of our commitment We look forward to welcoming you into our family which represents a variety of cultures backgrounds perspectives and skills Apply now and we ll be in touch Vodafone is committed to attracting developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business We actively encourage everyone to consider becoming a part of our journey Vodafone