Tele Caller Executive

2 weeks ago

Thane MH IN Progenesis IVF Centre Full time

Who we are At Progenesis we are a team of experts fighting against infertility issues that couples often face ensuring a hurdle-free journey towards pregnancy It was in 2014 when we first stepped into the area of healthcare with the sole motto of being companion in highs lows of couples journey to parenthood Company Website - www progenesisivf com What you will do Job Responsibility Daily check OPD Schedule of all doctors Daily check for upcoming offers and TV interviews for 1 upcoming week Look at POP first top most priority will be POPups at any time The lead should be catered within 60 mins Dial at least 400 numbers daily and talk time should be more than 4 hrs Look for pending calls first and appointments set for Online Consultation or Direct visit to hospital Once the patient is called and the call is connected first collect all the data of the patient and update it in BI very important is Alternate phone number Main data of patients that should get updated or added is date of birth husband and wife marriage date city Alternate phone number Name How did they get information of our hospital If appointment is confirmed Then add patient s appointment in HMS Give them for proper date and time in the respective center Then the backend telecaller will call patients 1 day before 10 am to 12pm and on the same day at morning before 9am to 10 am if the call is not connected give at least 4 trials on different times and with different phone numbers Once an appointment is scheduled send the address details to the patient by What s app ask for What s app number and if not send SMS Send related video links to patients Calls can be auto scheduled and for few calling status you are allowed to schedule them manually but after taking patients confirmation on call don t push patients directly for a visit to the center Listen to their problem understand and try to provide a solution to the patient s problem After finishing every call of BI we have to fill in the tele calling from There we have to add a few fields Like Calling Status Important Status Notes Patient Seems and Locality What you need to have Job Specification Experience 1 to 03 Yrs of Experience Education Any Graduate Language Marathi Hindi and English CTC 15000-20000 Required Female Job Type Full-time Pay From 15 000 00 per month Ability to commute relocate Thane Maharashtra Reliably commute or planning to relocate before starting work Required Education Bachelor s Preferred Experience Telecommunication 1 year Preferred tele sales 1 year Preferred total work 1 year Preferred Language Marathi Preferred Hindi Preferred Work Location In person

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