10/08/2025) Customer Service

4 weeks ago

Hyderabad, Telangana, India Priveplex Full time
Join PrivePlex as our Customer Experience & Events Manager, where you'll oversee premium private celebrations from start to finish, ensuring flawless event execution, exceptional guest service, and seamless food & décor coordination.

Responsibilities

Event Planning & Coordination

- Manage the complete event lifecycle — from booking confirmation to post-event feedback.
- Understand client needs for décor, lighting, theme, and special add-ons.
- Coordinate with décor teams, photographers, and external vendors.
- Ensure all event setups reflect PrivePlex's premium standards.

Guest Experience Management

- Welcome guests, guide them through the venue, and be their single point of contact.
- Handle any guest concerns promptly to ensure a seamless experience.
- Maintain a warm, professional, and solution-oriented approach at all times.

Food & Beverage Oversight

- Manage and confirm all food and drink orders in advance.
- Ensure timely delivery and premium presentation of food during events.
- Liaise with catering partners for special menus or requests.

Operations & Team Coordination

- Supervise staff, cleaners, and technical team during events.
- Check lighting, projection, sound, and seating before every booking.
- Ensure event areas are clean, safe, and ready for guests.

Sales & Upselling

- Offer add-on services such as themed décor, cakes, LED numbers, fog entry, etc.
- Build and maintain relationships with regular and corporate clients.

Reporting & Administration

- Keep detailed event schedules, booking records, and payment status updated.
- Prepare daily/weekly reports on customer feedback and event performance.

Qualifications

Education & Experience

- Bachelor's degree in Hospitality, Event Management, Business Administration, or related field (preferred).
- 2–4 years of experience in event management, hospitality, or customer service.
- Experience in premium hospitality, luxury events, or F&B coordination is a strong plus.

Skills

- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Ability to multitask and handle high-pressure situations with calm professionalism.
- Knowledge of basic food service standards and event décor trends.
- Proficiency in MS Office, Google Workspace; knowledge of event management software is a plus.

Personality & Work Style

- Warm, approachable, and client-focused.
- Creative problem solver with a "nothing is impossible" attitude.
- Eye for detail and commitment to premium service quality.
- Willing to work flexible hours, weekends, and holidays based on event schedules.

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