Project Cordinator

16 hours ago

Delhi, India Adecco Group Full time

Mission As part of the Outsourcing team you act as a single point of contact for the allocated region and associates Building and maintaining healthy business relations with associates ensuring customer satisfaction by achieving delivery service quality norms Responsibilities 100 adherence-Sharing reports dashboards to the client internal team Prepare master of associates with all required fields Conduct interviews coordination with field team for timely on boarding of associates Follow up with OB team for timely generation of e-codes ESIC numbers Insurance cards etc Follow up with SSC team for issuing contract extension letters payslips to be provided to the associates Addressing HR queries of associates also include exit formalities and help them in getting relieving letters Pf withdrawal transfer processes etc Escalation from client associates-Resolution within TAT Coordinate with supervisor for on ground execution of Project SPOC for IT reporting-Creating reporting ids for new joiners for online reporting SPOC for collating and sharing reports-Sharing reports and dashboards with the client as per agreed SLAs Adhoc requests Ensuring timely attendance input adherence to payroll Coordinating with associates for conducting induction for new joiners Preparing data for monthly business reviews-client internal Contingency planning and attrition be managed effectively to avoid any impact to the business Preparation of duty roster as per the exam schedule and ensure smooth and fair conduct of exams Regular visit to all exam centres within the area of responsibility and implement adherence to processes to achieve the SLA Responsible to ensure continuity in operations and assess conduct training requirements for the associates supervisors Key Relationships Internal Employees Senior Program Manager Program Manager Exam Centre Supervisors Operations Team Recruitment Team Outsourcing team External Customers Clients Associates Business Partners Success Indicators Productivity of the associates Timely and error-free collation of attendances Achieving delivery service quality norms Timely preparation of roster for the exams Other Information Ability to put across action plan to resolve complex project issue within a deadline Ability to present complex data in a simpler form Proactive to understand the requirements and deliver accordingly Flexible to work as per job requirements and stretch beyond working hours if required

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