Associate Service Delivery Manager

3 weeks ago

Jalandhar, India Indusind Bank Full time

Job Description An Associate Service Delivery Manager - Cashfocuses on managing branch cash operations, ensuring adherence to protocols, and supervising cash flow. Key responsibilities include replenishing ATMs, handling cash management, improving client experience through responsiveness, and conducting daily/weekly/monthly operational activities. The role also involves ensuring compliance with policies and processes, and sometimes involves cross-selling products. Key responsibilities - Cash Operations:Oversee and manage all cash-related activities within a bank branch. - ATM Management:Responsible for replenishing ATMs to ensure they are always stocked and operational. - Cash Flow and Management:Monitor and manage the daily cash flow to maintain adequate liquidity and balance. - Client and Customer Experience:Ensure customer satisfaction by being responsive and addressing cash-related queries promptly. - Process and Compliance:Enforce adherence to all company cash handling protocols, regulations, and internal policies. - Audit and Quality Control:Ensure accuracy in operations and assist in audits by preparing necessary reports and documentation. - Cross-selling and Referrals:May be involved in identifying opportunities to cross-sell other banking products or generate referrals. - Operational Tasks:Perform daily operational activities as required by the business. Required skills - Strong understanding of banking operations and cash management. - Excellent communication skills, both oral and written. - Detail-oriented with a focus on accuracy. - Ability to work in a fast-paced environment. - Problem-solving skills to handle and resolve operational issues. - Proficiency in using various banking software and systems.

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