Buyer Experience Lead

5 days ago


Mumbai, India Real estate Aggregator Full time

ThLead the strategic design and optimization of digital and physical touch points (e.g. web listings, visit experience) throughout the home buyer journey 2. Define and implement best practices for direct buyer interactions (text / calls, home visit experiences), ensuring that each interaction aligns with our ideal experience 3. Develop and implement innovative sales and closing experiences, exploring new techniques to streamline processes, and drive conversion rates. 4. Collaborate closely with cross-functional teams, including tech, marketing, and operations, to ensure alignment and integration of buyer experience initiatives across all channels and touchpoints. 5. Analyze buyer feedback, market trends, and industry best practices to drive continuous improvement and innovation 6. Build & manage a RM team of 2-3 to drive the buyer experience function What we’re looking for: ● 4+ years of experience in product or sales management roles, with a focus on strategizing initiatives to enhance the customer journey. ● Past experience in real estate, or other high-ticket consumer products is preferred ● Experience in developing and implementing strategies to enhance both physical - and digital buyer experiences



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